Dear MYOB Product Team, I am writing on behalf of our accounting practice regarding the recent removal of the offline backup function in MYOB AccountRight 2026.5. We are extremely concerned that th...
Hi Manita , thanks for the post, there has been a lot of discussion about offline backups on the forum.
The reason for the change was a technical one, the underlying technology that the offline capability ran from was unsupported and it was important that we moved off this.
We ran a trial of the automatic online backups earlier in the year with a very successful adoption rate, but there was even at that time some negative discourse around this change.
At the time, the option to change settings to take a manual offline backup still existed and a small number opted to do this.
Then the change to removing offline capability occurred in June, and with it the ability to take an offline backup. I do think that the majority of customers have a concern with the loss of offline backups, more than they do with the offline capability (especially when there are still options to do this like using Server Edition)
What I can say, is that I/we hear you. I am working very closely with the product manager of AccountRight around the feedback for offline backups. I have also been able to connect him with a community member for an interview about their feedback.
The ability to take (and subsequently view) an offline backup is important to customers and I can say that we are looking into possible solutions for this. I cant promise any change at this stage, but we are listening and will be investigating solutions.
Please note the solutions may not mean that the ability to take and view an offline backup will exist, but a solution, if found, would solve the problem customers have around ownership of their data and the ability to view it for audits and record keeping.