Dear MYOB Product Team, I am writing on behalf of our accounting practice regarding the recent removal of the offline backup function in MYOB AccountRight 2026.5. We are extremely concerned that th...
Hi Mike
Thanks for your reply. We have installed the MSI version, thanks. But, my Director wanted to know. If something goes wrong, how soon can we have the cloud back up to get the business up and running again? I have contacted support before with no reply and no file.
Hi PF_1 , if you called our support team to request this, they would be able to email the server backup to you on the call.
However, as of today, if you have an online file with a subscription, you can restore the online backups (in the case where something has gone wrong)
The online backups are taken automatically once every 7 days, but you can also take these manually anytime yourself.
This would be how you can restore your data to a recent point in time, at no cost.
The server backups we would provide via support, will also not be able to be opened *for now. We are looking into possible solutions for this.
As AccountRight is online only going forward, an offline backup, could only be opened using a subscription.
