Dear MYOB Product Team, I am writing on behalf of our accounting practice regarding the recent removal of the offline backup function in MYOB AccountRight 2026.5. We are extremely concerned that th...
Hi Mike MYOB is leaving us ALL without a workable backup solution. We have always done daily if not twice daily backups now we have to contend with:-
(The server backups we would provide via support, will also not be able to be opened *for now. We are looking into possible solutions for this.
As AccountRight is online only going forward, an offline backup, could only be opened using a subscription.)
MYOB is being another Telstra No Comms and we all suffer.
MYOB we do not want to rely on the cloud and just for the record the Priority support line is not working as it took seven (7) Days to get a response and that was after being on the Support for more than 3 Hours. My MD Was fuming.
Mike we need better than this.
Appreciate your valued input when do we get the feed back on results moving forward.
We also don't like MYOB pushing updates without giving us a chance to keep our current systems working Ie Version 2026. 17th June 2026 with local backups still working.
Reverse engineer to that version internally and let us have what was working returned.
Regards,
Phil Testa
ICT Manager Roadgear.
Hi PhilT1 ,
This doesnt change the fact that we are looking into future changes to how our online software operates when it comes to export/import of data.
But you do still have a workable backup solution.
The online backups are taking automatically once every 7 days AND you can still manually take a point in time backup at any time.
If you wanted to do a manual cloud backup once or twice a day, you can still do this.
You can then open a backed up copy of your company file by going to (File menu > Restore)
