Dear MYOB Product Team, I am writing on behalf of our accounting practice regarding the recent removal of the offline backup function in MYOB AccountRight 2026.5. We are extremely concerned that th...
Hi Mike
My understanding is that the MYOB online backup is only retained for six months, after which it is deleted by MYOB.
Our standard internal practice is to keep a MYOB backup for each finalised financial year, as well as a backup for each payroll year.
The solution is straightforward: either allow subscribers to download their online backups, or reinstate the option for subscribers to create offline backups. This would enable businesses to retain their records in accordance with their own record-keeping policies.
Hi Manita , you're correct that the online backups are currently only retained for 6 months.
This is being reviewed alongside other possible changes we could make based on customer feedback for the removal of offline backups.
However, the old process of taking a backup every payroll or financial year should be based on how some of our legacy software operated.
Older versions of AccountRight would previously have locked older financial years, and in some cases purge data after 2 years. This has not been the case for a long time now though.
While you have an active subscription, you have access to al historical data in the file.
The online backups exist as a means to 'undo' recent changes in the file if mistakes have been made and you need to restore back to a previous point in time.
When closing a business or cancelling a subscription, this is when you need to consider how you will retain your records.
Right now the options available here are a low cost read only subscription, downloading data via report packs, or requesting a server backup retrieval.
When subscriptions are cancelled, a final backup is taken by MYOB and retained for 1 year.
As mentioned though, MYOB is actively reviewing the feedback and processes around this