theguysthat's avatar
12 days ago
Status:
Closed

Broken Links in Sales > Invoices > Reports

When going to Sales > Invoices > … and selecting any of the three Reports, the system redirects to the Home page instead of opening the selected report.

Looks like all three links are currently broken.

5 Comments

  • AmandaMYOB's avatar
    AmandaMYOB
    MYOB Moderator
    3 days ago

    Hey theguysthat​ 

    Thanks for getting back to me. You should be able to view your reports from the Reporting tab, do you run into an issue opening them from that window? Please get in touch with our support teams for assistance, we can take a deeper look and help determine the cause and appropriate fix. You can do this by raising a support ticket via your My Account dashboard. 

  • theguysthat's avatar
    theguysthat
    Member
    6 days ago

    Yes, I have MYOB Business Online bookmarked in both, rather than typing the URL each time I need to access it multiple times a day.
    I just deleted the bookmarks, cleared the cache, and then tried accessing the 3 reports through the elipsis in both the Invoices and Quotes pages again, and it takes me back to the Dashboard again on both browsers.

  • AmandaMYOB's avatar
    AmandaMYOB
    MYOB Moderator
    6 days ago

    Thanks for getting back to me theguysthat​. Are you clicking on a bookmarked link when you experience the redirect back to the main dashboard? 

  • theguysthat's avatar
    theguysthat
    Member
    7 days ago

    Hi AmandaMYOB​, have just tried clearing the browser cache on both Chrome and Edge, the 2 platforms i regularly use for MYOB Business Online, and again both links take me back to the Dashboard instead of to the reports listed.
    Cheers, Ben

  • AmandaMYOB's avatar
    AmandaMYOB
    MYOB Moderator
    10 days ago
    Status changed:
    New
    to
    Closed

    Hey theguysthat

    Thanks for raising this. I've just done some testing from my end and am not running into any issues. I'd recommend clearing your browser's cache first, then try and generate the report again. If you continue to experience an issue, can you please attempt to view your file from a different web browser and let us know if the issue persists. 

    Cheers, Amanda.