ROX806's avatar
13 days ago
Status:
Open

Email Address Update Issue in Contact Management

I’d like to raise a concern about a challenge I've encountered with updating customer email addresses in MYOB. While it’s possible to remove the old email address from the contact list and add a new one, reminders and late payment notices for previously sent invoices continue to go to the outdated email address. Even when a new email address is added, it does not appear to apply to these reminders.

This issue is really problematic and can come across as unprofessional, especially when a customer has explicitly requested an update to their contact information, only to continue receiving correspondence at the old email.  In some cases it has caused real delays in payment.   Would be great to fix this.  Thanks

  • AmandaCL's avatar
    AmandaCL
    MYOB Moderator
    Status changed:
    New
    to
    Open

    Hey ROX806

    Thanks for your idea! We’ll be sharing it with our product teams and have updated the status to open for other members of our community to vote and add weight to your idea.