I’d like to raise a concern about a challenge I've encountered with updating customer email addresses in MYOB. While it’s possible to remove the old email address from the contact list and add a new one, reminders and late payment notices for previously sent invoices continue to go to the outdated email address. Even when a new email address is added, it does not appear to apply to these reminders.
This issue is really problematic and can come across as unprofessional, especially when a customer has explicitly requested an update to their contact information, only to continue receiving correspondence at the old email. In some cases it has caused real delays in payment. Would be great to fix this. Thanks
