RUTHN's avatar
RUTHN
Experienced Cover User
6 months ago
Status:
On Hold

How to change Customer Credit Terms on Statement Template

HI,

I need to set up the Customer Statements in MYOB Business Pro to reflect a 14 day Account Credit term, instead of the normal 30 day account term, which is how the statements are set up, so that when we send out invoices with a due date 14 days from the date of issue, this is reflected in the statements which are sent every 14 days.  Currently, statements only separate due dates on a 30-day turnover, which is confusing our customers, who need to know that their invoices are overdue after 14 days and not after 30 days.  This is causing huge problems, as customers are not paying overdue invoices, as they do not appear as overdue on the Statements that are sent out every 2 weeks.

Does anyone know how I can change the Customer Statement Template to record the 14-day overdue date, then 28 days overdue, etc., so that my customers can easily see which invoices need paying.

Any input would be greatly appreciated

Sales

4 Comments

  • RUTHN's avatar
    RUTHN
    Experienced Cover User
    10 hours ago

    Hi Amanda,

    This is really a great concern for our business, as our Cash Flow is severely impaired due to the statements we send out saying that Customers have 30 days to pay their accounts, but we need customers to pay their accounts fortnightly, and the statement does not reflect this. Please consider making adjustments to the set-up of the statement template or please give me information so that I can change the statement set up to reflect our 14-day account period, PLEASE.  This is really frustrating.  I love working with the MYOB software, but the little improvements will go a long way to making this experience so much better.  The same applies with the Purchase setup, which sets the due date for purchase payments due as the day it is recorded.  I have to always change this due date every time I enter a Purchase bill, which again is a little frustrating.  Is there any way this can be changed within the Purchaser card?

    Thanks,

    Ruth Newell

  • RUTHN's avatar
    RUTHN
    Experienced Cover User
    10 hours ago

    This is really a great concern for our business, as our Cash Flow is severely impaired due to the statements we send out saying that Customers have 30 days to pay their accounts, but we need customers to pay their accounts fortnightly, and the statement does not reflect this. Please consider making adjustments to the set-up of the statement template or please give me information so that I can change the statement set up to reflect our 14-day account period, PLEASE.  This is really frustrating.  

  • AmandaMYOB's avatar
    AmandaMYOB
    MYOB Moderator
    1 day ago
    Status changed:
    Open
    to
    On Hold

    We are changing this idea's status due to low community engagement (comments and votes) over the last six months. The idea remains in our developer backlog, but will be prioritised for review if it receives more votes. 

  • AmandaMYOB's avatar
    AmandaMYOB
    MYOB Moderator
    6 months ago
    Status changed:
    New
    to
    Open

    Hey RUTHN

    Thanks for your idea! We'll be sharing this one with our product teams and have updated the status to open for other members of our community to vote and add weight to your idea.