smileykylie1982's avatar
smileykylie1982
Trusted User
24 days ago
Status:
Open

Invoice PDFs checkbox sticky

Hello,

 

please make the Attach Invoice PDF checkbox on the Share->Email Invoice form retain the last checked state, or include an option that can be used to make PDFs attached by default when sharing invoices.

 

Thank you,

 

Kylie.

8 Comments

  • Can we just skip all this ridiculous 'product team' 'community' rubbish and just fix the problem please MYOB? Surely its a super simple fix that doesn't need to wait for a product update in future, given its a default that was simply removed for no reason?

  • Please do this, it's very annoying having to check the box every time I send an invoice. I have had several customers complain about no longer receiving PDF attachments. 

     

    Thank you!

  • Agree, this is a terrible update. Please bring back the default option to include PDFs. My customers require a PDF attachment so that it can automatically uploaded into their payment system. This was previously ticked by default so should be simple for you to reintroduce. 

  • Kelvin174's avatar
    Kelvin174
    Experienced Cover User
    20 days ago

    I understand that MYOB is trying to push customers to the online payment service that they collect fees from, but surely you can't be doing that at the cost our (your customer's) reputation. We have had multiple clients complain about missing PDFs and it's a major inconvenience to have to remember to tick the box every time. We are your customers, not your sales agents! 

  • AmandaMYOB's avatar
    AmandaMYOB
    MYOB Moderator
    22 days ago
    Status changed:
    New
    to
    Open

    Hey smileykylie1982

    Thanks for your idea! We'll be sharing this one with our product teams and have updated the status to open for other members of our community to vote and add weight to your idea.

  • It is a requirement for Building and construction business to send pdf invoices.  Whoever decided the update would remove this obviously is not hands on in the bookkeeping world.  It should never have been removed.  I am receiving multiple irate messages from customers asking why it is no longer being sent.  Unfortunately, I had no control over it no longer being sent and also have no control to include it again thanks to your update.