ALLYSON's avatar
ALLYSON
Experienced Cover User
1 year ago
Status:
Open

Multiple shipping addresses for one customer

I have just had my file migrated from AccountRight to BusinessPro and am disappointed to realise that I am unable to do several of the things that I have previously done on a daily basis.

One of these is multiple shipping addresses for one customer.

I need to charge/invoice the head office of a chain of stores that I supply for all of the product that I send to their numerous stores, but I need the shipping address on the invoice to show the store that received the product.  i.e. there are many different shipping addresses, but all billed to one account.  In Accountright I was able to do this by selecting the head office as the customer, and then choosing "another card" as the billing or shipping address - (all of the stores had their own cards)- and this way the relevant store's details ended up on the invoices, but all invoices for all stores were charged to the single account of the head office.
I have just changed to Business Pro and there doesn't appear to be a way in this software to choose "another card" for a shipping/billing address.

It would be great if this function could be added.

P.S. When I was looking for a solution in the community forum, I did see that this issue had been raised a couple of years ago.

I

Sales

9 Comments

  • Melblawns25's avatar
    Melblawns25
    Member
    1 year ago

    I agree with Allyson.  There definitely needs to be an option to add different addresses under the one card.  I would even appreciate being able to just key in a shipping address when creating an invoice.

    Thank you. 

  • kerry17's avatar
    kerry17
    Experienced Cover User
    11 months ago

    It's frustrating that this was requested when the browser version first launched and still hasn't been addressed.  Makes you wonder about whether your software designers have any experience in the real world and how small to medium businesses actually operate!!

  • AmandaMYOB's avatar
    AmandaMYOB
    MYOB Moderator
    1 year ago
    Status changed:
    New
    to
    Open

     Hey ALLYSON 

    We've been able to strengthen our feedback loop and have started a new Ideas Exchange to ensure your input, votes, and suggestions are seen by our teams, shaping future priorities.

    Thanks for your idea! We'll be sharing this one with our product teams and have updated the status to open for other members of our community to vote and add weight to your idea! 

  • ALLYSON's avatar
    ALLYSON
    Experienced Cover User
    11 months ago

    I agree.  The web browser version is vastly inferior to the desktop version.

  • CathJ's avatar
    CathJ
    Experienced Partner
    8 months ago

    The shipping address field should be available to input in the create invoice screen in MYOB Business.  

  • Tara7706's avatar
    Tara7706
    Member
    7 months ago

    Agree its incredibly frustrating - we do work for builders, the shipping address changes for every invoice, but there is no quick way to have it on the invoice.  I created a recurring invoice using a blank line for the shipping address, but I cant save a recurring invoice with a blank line 

  • DCGC's avatar
    DCGC
    Member
    9 months ago

    I have been with myob for a few weeks. And this issue is just one of many I have come across. Seriously questioning if I have made the right choice!
    It seems crazy to not have this as an option from the get-go. Particularly in a world where business operate across multiple sites these days.
    For a product such as myob to talk up its features and ability to reduce time doing the books there is a looong way to go for this to happen.

  • Nadine__'s avatar
    Nadine__
    Member
    3 months ago

    Is there any update on this MYOB? Extremely frustrating and tedious