Optomist's avatar
Optomist
Contributing User
13 days ago
Status:
Open

Pay Super - remove double Log In pop-ups

I'm already logged in to MYOB AccountRight (Desktop) and I go to Pay Superannuation. After I've selected the amounts I wish to pay and select Record, I get an AccountRight Live log in pop-up asking for my Email and Password. After entering these I get a pop-up asking me to "Authorise and process now." I select Yes, it takes me back to the Pay Superannuation screen, now saying "Status: Pending Authorisation" in the bottom left corner. I select Authorise. Now I get another pop-up titled "Authorise Payment" which once again asks for my Email and Password, with a "Get code" 2FA. The second pop-up is within 10 to 15 seconds of clicking through the first.

 

I understand if there is a third party involved eg "SuperChoice Services Pty Limited / PayClear Services Pty Limited" that there may be the need to have one log in pop-up, but why two? Especially in such quick succession. It just adds needless friction to the process. I'm probably not the only one who is frustrated by this.

 

Can this please be simplified into a single log in. Thanks for considering.

2 Comments

  • AmandaMYOB's avatar
    AmandaMYOB
    MYOB Moderator
    1 day ago
    Status changed:
    New
    to
    Open

    Thanks for your idea! We'll be sharing this one with our product teams and have updated the status to open for other members of our community to vote and add weight to your idea.

  • Optomist's avatar
    Optomist
    Contributing User
    1 day ago

    Thanks Amanda, I appreciate opening it up for consideration.