Users would like the option to remove the "Invoice Summary" section when using Online Payments and emailing to their customers.
This idea was originally requested a month ago.
1000 times yes.
We turned the default option to off a month ago when we realised our confidential internal invoice information was being sent to our customers without our knowledge. However, have just discovered today, that setting the default to 'not allow online payments' has not actually changed this at all. Customers have still been receiving this information for the last month. Looks like we have to click on the tiny 'edit options' link/button for every. single. invoice to stop this happening. What a nightmare.
AND, to top it all off, I think it's sent them all with the setting for US to pay the surcharge, not them. Fortunately, we haven't had many customers actually use the facility.
To say I'm cranky is an understatement, especially coming on top of the proposed 30min inactivity re-log in. Every time I turn around MYOB makes something harder to do.
It's taken a while to notice because I don't usually do the invoicing and my colleagues didn't pick up on it.
Question: What accounting system does MYOB use? Pretty sure it can't be MYOB or this forum would be full of disgruntled MYOB employees as well as customers.
Settings clearly show online invoice payments is off.Cover email still went out with our internal details (rubbish text for testing purposes only) with an active Pay Now button.Should NOT have to go in and edit these options when online payments is already turned off.
I've lodged a support request for this because it's just plain wrong.
PS. Amanda, thanks for adding my suggestion as promised during the transition phase when I couldn't do it myself.