Users would like the option to remove the "Invoice Summary" section when emailing invoices to their customers.
This idea was originally requested a month ago.
This is not just an issue for online payments – this is an issue for any invoice summary showing in any email, whether online payments are being used or not.
We work in the health industry and provide patients with a PDF version of their invoice which shows various pieces of information required for Medicare claiming. The problem with the invoice summary is that it shows information from the current version of the client card, not the information that was extant at the time the invoice was produced. As a result, clients who try to claim from Medicare using printouts of the invoice summary have their claims rejected because their date of referral is wrong, their address has subsequently been changed etc. We then get our patients contacting us and telling us that we have used the wrong information whereas in fact, the information is correct on the PDF version of the invoice and the information that MYOB is picking up in the invoice summary represents overwritten versions of such data and inconsistent with the information that was accurate at the time of the original invoice.
When on earth are we going to get the option to remove this change that was forced upon us by MYOB without any consultation??