When we send an invoice by SMS (Share > SMS invoice, or Send SMS ticked in Email invoice), nothing is recorded in the invoice’s Activity history. Emails are logged with the recipient, date and time, but SMS sends leave no trace.
That means we have no record of SMS contact with a customer, which we need for debt collection, disputes and internal audits. Staff currently have to add manual notes to every invoice.
Please log SMS sends in Activity history the same way as emails: the mobile number, date, time and user who sent it, plus delivery status if possible. It would also help to show SMS contact on the customer’s contact record.