Complaints
MYOB's support is disgusting. Everytime you ring, you get to some consultants who will say they have to transfer the call to the " relevant department" and then it is always a 1 to 3 hours wait, which the consultant proudly states "it is normal" as we are busy. Most of the time the call will the drop out before it gets to the " relevant department".
I just rang twice regarding an issue with back up file not showing when I try to save to MYOB Library although the file was saved successfully and is visible on my computer. First call was transferred to "Account Right" department and after 45 minutes, call dropped. Second call went to a Michael after more than an hour and and he told me I could not be verified as I had provided incorrect information - the same information I have been providing and was succesfully verified countless times!!!!! After 30 minutes, he kept saying I am trying to "process" information at my end and surprised surprised, call then dropped. Of course, no call back from them.
I am already looking into recommending a Xero or some other accounting software and I am truly fed up with MYOB. Whenever I ask for a transfer to supervisor or complaints e-mail address - the responded is always, go to our community page. Whar a joke MYOB, how can you still be in business!!!!
Hi PECH,
Glad to hear that's worked ! Users that have been invited to the file previously that have a USER ID and Password should still be able to sign into the file. If you're an administrator you should be able to access the file as Administrator with no password, if it asks for a password then a password has been created for the administrator role.
