Forum Discussion

JoPb's avatar
JoPb
Experienced Cover User
5 years ago

Corrupt PDF complaints

Good afternoon,

 

In the past week I have been receiving emails from our Clients that they cannot open PDF Invoice stating that is corrupt.

 

Is anyone else experiencing this and if so how do I go about amending same.

I have sent the invoice to myself in both PDF & include a link to online invoice (Recommended) and both open fine for me.  It seems that this has only occured since upgrading to AU 2020.1.0

 

Thanks in advance for your assistance.

  • Tracey_H's avatar
    Tracey_H
    5 years ago

    Hi JoPb 

     

    Thanks for your post. As the pdf you received by email wasn’t corrupt that would indicate the issue is likely on the receiver’s end. It could simply be that the PDF viewer they are using isn’t able to read the PDF attachment and may be able to be opened using another PDF reader.

     

    Please let me know if you need further help.

     

    If my response has answered your enquiry please click "Accept as Solution" to assist other users find this information.

  • Tracey_H's avatar
    Tracey_H
    Former Staff
    5 years ago

    Hi JoPb 

     

    Thanks for your post. As the pdf you received by email wasn’t corrupt that would indicate the issue is likely on the receiver’s end. It could simply be that the PDF viewer they are using isn’t able to read the PDF attachment and may be able to be opened using another PDF reader.

     

    Please let me know if you need further help.

     

    If my response has answered your enquiry please click "Accept as Solution" to assist other users find this information.

    • JoPb's avatar
      JoPb
      Experienced Cover User
      5 years ago

      Hi Tracey,

       

      Thanks for your feedback it was greatly appreciated.

      I tried numerous other clients all of whom were able to open PDF, as you said it appeared that our clients who did not have success opening didnt have Adobe and that's where the problem lied within.  Once again many thanks and appreciate you making contact.

       

      Jo

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