Corruption in the MYOB account right file
There is a corruption in the MYOB account right file. It appears a credit note is causing the glitch / corruption and is showing incorrect reporting figures to the value over $3 trillion.
What is the fix to the above issue?
I lodged a support case on 06/11/2023 and I was advised by MYOB support staff that I "will need to upload a backup of your company file for investigation. The team will repair the backup copy and return it to you for review and can choose to restore that company file backup locally to review it".
Need to know how my data file can be repaired.
Hi GMW
There have been numerous forum posts about this issue Your file has one or more items with a minuscule on hand count (like 4.7878761229E-23) and a positive on hand value. Say the item on hand value is $10 and you have 4.7878761229E-23, this gives a average cost of millions or trillions. So when you sell some of these, the COGS figure is ridiculous.
If your file is online, MYOB have scripts that can set the on hand count to 0 instead of 4.7878761229E-23. This will prevent re-occurrence. The transaction itself may need to be manually repaired.
If you are unable to get timely help from MYOB, try FGHTables, they repair both myo and myox files.
Regards
Gavin
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