Corruption in the MYOB account right file

Question

There is a corruption in the MYOB account right file. It appears a credit note is causing the glitch / corruption and is showing incorrect reporting figures to the value over $3 trillion.

Phone support wait time is attrocious, what is the fix to the above issue?

I lodged a support case on 06/11/2023 and the lack of response and non-existent communication attempts is not only time consuming but also extremlely unprofessional and disappointing to say the least.

I was advised by MYOB support staff that I "will need to upload a backup of your company file for investigation. The team will repair the backup copy and return it to you for review and can choose to restore that company file backup locally to review it".

There has been no attempt made to contact me. I have initiated all the telephone calls and email follow ups with every attempt resulting in false promises / no response at all. MYOB has been unable to provide a status update / ETA by the end of every day that I have made contact for some answers.

Need to know how my data file can be repaired. Are there any other avenues to have this request escalated by a competant person who has the ability to contact me and carry out this repair? If not, are there any third party private representives in Australia who are able to repair my file as MYOB support channels are totally useless. Has anyone experienced soemthing similar and if so, what was your aproach in having your file repaired successfully?

gavin12345 · Accepted Answer

Hi&nbsp;GMW&nbsp;&nbsp;There have been numerous forum posts about this issue Your file has one or more items with a minuscule on hand count (like 4.7878761229E-23) and a positive on hand value. Say the item on hand value is $10 and you have&nbsp;4.7878761229E-23, this gives a average cost of millions or trillions. So when you sell some of these, the COGS figure is ridiculous.&nbsp;&nbsp;If your file is online, MYOB have scripts that can set the on hand count to 0 instead of&nbsp;4.7878761229E-23. This will prevent re-occurrence. The transaction itself may need to be manually repaired.&nbsp;If you are unable to get timely help from MYOB, try FGHTables, they repair both&nbsp;myo and myox files.&nbsp;RegardsGavin

gmw · Answer

Thank you for identifying the root cause of my problem Gavin. I am extremely grateful you were able to explain how this occured, how to avoid future occurances and a third party contact that could repair our file.

You are spot on with you explanation that our online file has one or more items with a minuscule on hand count (like 4.7878761229E-23). You mentioned that MYOB have scripts that can set the on hand count to 0 instead of 4.7878761229E-23 as this will prevent re-occurrence. Is this something only MYOB can do or is this a process I can do from time to time myself if I notice more of these miniscule on hand counts appear?

I've been riddled with so much stress over the last few weeks as I was in the dark on whether or not our file could be repaired. Thank you so much for your insight and knowledge Gavin.

gavin12345 · Answer

Hi&nbsp;GMW&nbsp;&nbsp;User attempts to fix this usually fail, specialist software or a custom script is required. While the file is online only MYOB can run the script. If the file is offline, FGHTables have a tool allowing user to fix this themselves, however there is a fee to use the tool. However it will not fix transactions affected by the issue such as your screenshot shows.&nbsp;RegardsGavin

leneth_a · Answer

Hi GMW,&nbsp;&nbsp;Thanks for your post and welcome here to the Community Forum. We apologize for any difficulties you are experiencing to resolve your concern and we appreciate your patience during this time.&nbsp;&nbsp;To investigate this further with you, I will be sending a private message to you requesting the necessary information. Please access this by clicking on your forum display picture in the top right-hand corner of your screen, then choose the envelope icon that appears.&nbsp;&nbsp;&nbsp;Please let me know if you need further help.&nbsp;&nbsp;Cheers, &nbsp;&nbsp;Leneth

gmw · Answer

Thank you&nbsp;gavin12345&nbsp;&amp;&nbsp;Leneth_A&nbsp;.&nbsp;&nbsp;

leneth_a · Answer

Hi GMW,&nbsp;&nbsp;You're most welcome. I received your private message, and I am now checking it further on our end. We appreciate your patience while we check on this.&nbsp;&nbsp;&nbsp;Cheers, &nbsp;&nbsp;Leneth

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Corruption in the MYOB account right file

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