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Jodie11's avatar
Jodie11
User
2 years ago
Solved

Corrupted Employee Card

Hi,

 

We seem to have a corrupted Employee Card.  Everytime we attempt to open it, we get the following message "Something's gone wrong and AccountRight needs to close" and need to restart.  We've since created a new card for this employee and transferred all the information from her original card, so that we could process her payroll.  

Coming up to end of year, and we were wondering how we go about deleting the original card so that we don't have duplicate entries sent to the ATO at end of financial year?

Thanks for help


  • Melisa_D's avatar
    Melisa_D
    2 years ago

    Hi Jodie11, 

     

    I'm having troubles locating a serial number ending in those 4 digits, can you please send me a private message confirming the full serial number. 

     

     

    Update: script has been run over the company file to resolve this.

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  • Melisa_D's avatar
    Melisa_D
    Former Staff
    2 years ago

    Hi Jodie11, 

     

    Thanks for your post and welcome to the Community Forum ! There is a script that we can arrange to have run over your file to fix this, can you please confirm the last 4 digits of your product serial number and the file ID of the file (This can be found by going to Help > About MYOB AccountRight) so I can have this run over your file. 

    • Jodie11's avatar
      Jodie11
      User
      2 years ago

      Thanks Melisa, the last 4 digits are 6510 and Company File ID: 1

      • Melisa_D's avatar
        Melisa_D
        Former Staff
        2 years ago

        Hi Jodie11, 

         

        I'm having troubles locating a serial number ending in those 4 digits, can you please send me a private message confirming the full serial number. 

         

         

        Update: script has been run over the company file to resolve this.