Forum Discussion

Jodie11's avatar
Jodie11
User
3 years ago
Solved

Corrupted Employee Card

Hi,   We seem to have a corrupted Employee Card.  Everytime we attempt to open it, we get the following message "Something's gone wrong and AccountRight needs to close" and need to restart.  We've ...
  • Melisa_D's avatar
    Melisa_D
    3 years ago

    Hi Jodie11, 

     

    I'm having troubles locating a serial number ending in those 4 digits, can you please send me a private message confirming the full serial number. 

     

     

    Update: script has been run over the company file to resolve this.

Melisa_D's avatar
Melisa_D
Former Staff

Hi Jodie11, 

 

Thanks for your post and welcome to the Community Forum ! There is a script that we can arrange to have run over your file to fix this, can you please confirm the last 4 digits of your product serial number and the file ID of the file (This can be found by going to Help > About MYOB AccountRight) so I can have this run over your file. 

Jodie11's avatar
Jodie11
User
3 years ago

Thanks Melisa, the last 4 digits are 6510 and Company File ID: 1

  • Melisa_D's avatar
    Melisa_D
    Former Staff
    3 years ago

    Hi Jodie11, 

     

    I'm having troubles locating a serial number ending in those 4 digits, can you please send me a private message confirming the full serial number. 

     

     

    Update: script has been run over the company file to resolve this.