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Imperial's avatar
Imperial
Experienced Cover User
2 months ago
Solved

Can't Open Employee Cards

When trying to open some Employee cards I am receiving the following error message:

Any ideas?

 

 

AccountRight Application Error Report
=====================================
Application Version: 2025.2.1.9
Application File Version: 2025.2.1.9
Incident Id: 319b3d8c-1c8f-492d-b762-04a3305890a2
Time: Thursday, 27 March 2025 7:33:36 AM

Code: 
Unknown (0)


Message: 
 (Unknown): ShowUIView(CardDetail,...,...)


Stack Trace
----------------------------------------
1 : MYOB.Huxley.API.HuxleyApplicationException
----------------------------------------
MYOB.Huxley.API.HuxleyApplicationException:  (Unknown): ShowUIView(CardDetail,...,...) ---> MYOB.Huxley.API.HuxleyApplicationException:  (DataNotUniqueError): More than one EmployeePayrollDetails exists for employeeId = 4757
   at mscorlib!0x0600584e!System.Runtime.Remoting.Proxies.RealProxy.HandleReturnMessage(IMessage reqMsg, IMessage retMsg) +0x27
   at mscorlib!0x06005859!System.Runtime.Remoting.Proxies.RealProxy.PrivateInvoke(MessageData& msgData, Int32 type) +0x1b3
   at Huxley.Service.Gateway!0x06001a68!MYOB.Huxley.Service.Gateway.API.IGatewayService.Dispatch(String name, Object[] arguments)
   at Huxley.Service.Proxy!0x0600033d!MYOB.Huxley.Service.Proxy.Services.ProxyCardContainerService.GetContainerObjectByType(IEnumerable`1 objectSetVersions, CardType cardType, Int32 id) +0x0
   at Huxley.UI.Decorators!0x06002b40!MYOB.Huxley.UI.Decorators.Services.DecoratorServiceMYOBHuxleyApplicationServicesContainerAPIICardContainerService.MYOB.Huxley.ApplicationServices.Container.API.ICardContainerService.GetContainerObjectByType(IEnumerable`1 objectSetVersions, CardType cardType, Int32 id) +0x54
   at Huxley.UI.Model!0x06004145!MYOB.Huxley.UI.Model.Context.CardContext.<>c__DisplayClass7_0.<GetContainerObjectByType>b__0() +0x0
   at Huxley.UI.Model!0x06003ba0!MYOB.Huxley.UI.Model.Context.Base.UIContextContainer`2.InvokeContainerGet(Func`1 getFunction, Boolean force) +0x60
   at Huxley.UI.Model!0x060038f6!MYOB.Huxley.UI.Model.Context.CardContext.GetContainerObjectByType(CardType cardType, Int32 id) +0x34
   at Huxley.UI.Controllers!0x060022a5!MYOB.Huxley.UI.Controllers.Cards.CardDetailController.GetDataObject() +0x0
   at Huxley.UI.Controllers!0x06001024!MYOB.Huxley.UI.Controllers.Base.BaseControllerBusinessObject`5.get_DataRecord() +0x33
   at Huxley.UI.Forms!0x060015e9!MYOB.Huxley.UI.Forms.Cards.DetailContainers.CardDetail.SetupContainer() +0x63
   at Huxley.UI.Forms!0x0600350b!MYOB.Huxley.UI.Forms.BaseForms.BaseViewContainer.InitializeContainer(IUIViewPresenter uiPresenter, IController parentController, IUIContext context, EntityInfo eInfo) +0x1e9
   at Huxley.UI.Forms!0x0600356b!MYOB.Huxley.UI.Forms.BaseForms.BaseViewContainer.DynamicContainerLoad(String resourceId, String name, IController controller, IUIContext context, EntityInfo eInfo, Boolean visible) +0x259
   at Huxley.UI.Forms!0x06003567!MYOB.Huxley.UI.Forms.BaseForms.BaseViewContainer.DynamicContainerLoad(String resourceId, IUIContext context, EntityInfo eInfo) +0xa
   at Huxley.UI.Forms!0x0600318f!MYOB.Huxley.UI.Forms.BaseForms.BaseViewForm.InitializeForm(UIViewType ViewType, IUIViewPresenter uiViewPresenter, String containerResourceID, IUICompanyFile companyFile, EntityInfo eInfo, Boolean showAsModal, BeginNotificationRefreshMethod refreshMethod) +0x122
   at Huxley.UI.Framework!0x060000f6!MYOB.Huxley.UI.Framework.Presenter.UIViewFactory.GetForm(UIViewType viewType, EntityInfo eInfo, IUIViewPresenter presenter, Boolean showAsModal, BeginNotificationRefreshMethod refreshMethod) +0x88
   at Huxley.UI.Framework!0x060000f5!MYOB.Huxley.UI.Framework.Presenter.UIViewFactory.Show(IUIViewPresenter presenter, UIViewType viewType, Boolean showDialog, EntityInfo eInfo, IUIContext context, Boolean visible, BeginNotificationRefreshMethod refreshMethod) +0xa1
   at Huxley.UI.Framework!0x06000115!MYOB.Huxley.UI.Framework.Presenter.UIViewPresenter.ShowUIView(UIViewType uiViewType, EntityInfo entityInfo, BeginNotificationRefreshMethod refreshMethod) +0x4a
   --- End of inner exception stack trace ---
   at Huxley.UI.Framework!0x06000115!MYOB.Huxley.UI.Framework.Presenter.UIViewPresenter.ShowUIView(UIViewType uiViewType, EntityInfo entityInfo, BeginNotificationRefreshMethod refreshMethod) +0xa3
   at Huxley.UI.Forms!0x0600148a!MYOB.Huxley.UI.Forms.Cards.CardsGrid.OnCustomNavigationEvent(UIViewType uiViewType, EntityInfo eInfo, Boolean showAsDialog, BeginNotificationRefreshMethod refreshMethod) +0x0
   at Huxley.UI.Forms!0x06003522!MYOB.Huxley.UI.Forms.BaseForms.BaseViewContainer.RaiseNavigationEvent(UIViewType uiViewType, EntityInfo eInfo, Boolean showAsDialog, Boolean causeRefresh) +0x33
   at Huxley.UI.Forms!0x060014c0!MYOB.Huxley.UI.Forms.Cards.CardsGrid.LaunchDetail(UICardSummary editCard) +0x3b
   at Huxley.UI.Forms!0x06001496!MYOB.Huxley.UI.Forms.Cards.CardsGrid.grdvCardsList_DrillDownClicked(Object sender, DrilldownClickedArgs e) +0x16
   at Huxley.UI.Controls!0x06000749!MYOB.Huxley.UI.Controls.External.ExtGridView.InvokeDrillDownClicked(Object row) +0x21
   at Huxley.UI.Controls!0x0600076d!MYOB.Huxley.UI.Controls.External.ExtGridView.ExtGridView_Click(Object sender, EventArgs e) +0xe8
   at DevExpress.XtraGrid.v17.1!0x060004a5!DevExpress.XtraGrid.Views.Base.BaseView.RaiseClick(EventArgs e) +0x19
   at DevExpress.XtraGrid.v17.1!0x06000117!DevExpress.XtraGrid.Views.Grid.Handler.GridHandler.OnClick(MouseEventArgs ev) +0x7
   at DevExpress.Utils.v17.1!0x06002738!DevExpress.Utils.Controls.BaseHandler.ProcessEvent(EventType etype, Object args) +0x8e
   at DevExpress.XtraGrid.v17.1!0x060000e8!DevExpress.XtraGrid.Views.Base.Handler.BaseViewHandler.ProcessEvent(EventType etype, Object args) +0x22
   at DevExpress.XtraGrid.v17.1!0x0600216d!DevExpress.XtraGrid.GridControl.OnClick(EventArgs ev) +0x33
   at System.Windows.Forms!0x0600124e!System.Windows.Forms.Control.WmMouseUp(Message& m, MouseButtons button, Int32 clicks) +0xf2
   at System.Windows.Forms!0x0600125e!System.Windows.Forms.Control.WndProc(Message& m) +0x49f
   at DevExpress.XtraEditors.v17.1!0x06001445!DevExpress.XtraEditors.Container.EditorContainer.WndProc(Message& m) +0x67
   at DevExpress.XtraGrid.v17.1!0x0600214e!DevExpress.XtraGrid.GridControl.WndProc(Message& m) +0xbb
   at System.Windows.Forms!0x06006400!System.Windows.Forms.Control.ControlNativeWindow.OnMessage(Message& m) +0x0
   at System.Windows.Forms!0x06006403!System.Windows.Forms.Control.ControlNativeWindow.WndProc(Message& m) +0x8e
   at System.Windows.Forms!0x0600314e!System.Windows.Forms.NativeWindow.Callback(IntPtr hWnd, Int32 msg, IntPtr wparam, IntPtr lparam) +0x25
==========
MODULE: DevExpress.Utils.v17.1 => DevExpress.Utils.v17.1, Version=17.1.7.0, Culture=neutral, PublicKeyToken=b88d1754d700e49a; G:b8c34c059b804930811d5f6d50999b6c; A:1
MODULE: DevExpress.XtraEditors.v17.1 => DevExpress.XtraEditors.v17.1, Version=17.1.7.0, Culture=neutral, PublicKeyToken=b88d1754d700e49a; G:6df94e55f5bd4444b910d4b2a37076a4; A:1
MODULE: DevExpress.XtraGrid.v17.1 => DevExpress.XtraGrid.v17.1, Version=17.1.7.0, Culture=neutral, PublicKeyToken=b88d1754d700e49a; G:6a6f2858c181409aa7c4eb6bd501ac5f; A:1
MODULE: Huxley.Service.Gateway => Huxley.Service.Gateway, Version=2025.2.1.9, Culture=neutral, PublicKeyToken=947f70fecdd4159f; G:3c53b2f50b1d4c78b8f6cb9525025446; A:1
MODULE: Huxley.Service.Proxy => Huxley.Service.Proxy, Version=2025.2.1.9, Culture=neutral, PublicKeyToken=947f70fecdd4159f; G:a9c264a5c6f8454085ea9352694e3e4e; A:1
MODULE: Huxley.UI.Controllers => Huxley.UI.Controllers, Version=2025.2.1.9, Culture=neutral, PublicKeyToken=947f70fecdd4159f; G:e7cd938477b64503b6293f3a1ecb49ab; A:1
MODULE: Huxley.UI.Controls => Huxley.UI.Controls, Version=2025.2.1.9, Culture=neutral, PublicKeyToken=947f70fecdd4159f; G:a93f2a70b98c4964845e96e502e4f43e; A:1
MODULE: Huxley.UI.Decorators => Huxley.UI.Decorators, Version=2025.2.1.9, Culture=neutral, PublicKeyToken=947f70fecdd4159f; G:1eb3b805b45549dd95d3ad26d8770309; A:1
MODULE: Huxley.UI.Forms => Huxley.UI.Forms, Version=2025.2.1.9, Culture=neutral, PublicKeyToken=947f70fecdd4159f; G:dcb0ff610ca64aa9ace654ae99362cf8; A:1
MODULE: Huxley.UI.Framework => Huxley.UI.Framework, Version=2025.2.1.9, Culture=neutral, PublicKeyToken=947f70fecdd4159f; G:b0f61048c7b64640b72cc4c3c303361e; A:1
MODULE: Huxley.UI.Model => Huxley.UI.Model, Version=2025.2.1.9, Culture=neutral, PublicKeyToken=947f70fecdd4159f; G:93beba2acd7847f78aac3458ef4be7c6; A:1
MODULE: mscorlib => mscorlib, Version=4.0.0.0, Culture=neutral, PublicKeyToken=b77a5c561934e089; G:ccdb63dc570746fe9fcd93af4577daf0; A:2
MODULE: System.Windows.Forms => System.Windows.Forms, Version=4.0.0.0, Culture=neutral, PublicKeyToken=b77a5c561934e089; G:705b915100924d21bde2f5344b7a3325; A:1

----------------------------------------

2 : MYOB.Huxley.API.HuxleyApplicationException
----------------------------------------
MYOB.Huxley.API.HuxleyApplicationException:  (DataNotUniqueError): More than one EmployeePayrollDetails exists for employeeId = 4757
   at mscorlib!0x0600584e!System.Runtime.Remoting.Proxies.RealProxy.HandleReturnMessage(IMessage reqMsg, IMessage retMsg) +0x27
   at mscorlib!0x06005859!System.Runtime.Remoting.Proxies.RealProxy.PrivateInvoke(MessageData& msgData, Int32 type) +0x1b3
   at Huxley.Service.Gateway!0x06001a68!MYOB.Huxley.Service.Gateway.API.IGatewayService.Dispatch(String name, Object[] arguments)
   at Huxley.Service.Proxy!0x0600033d!MYOB.Huxley.Service.Proxy.Services.ProxyCardContainerService.GetContainerObjectByType(IEnumerable`1 objectSetVersions, CardType cardType, Int32 id) +0x0
   at Huxley.UI.Decorators!0x06002b40!MYOB.Huxley.UI.Decorators.Services.DecoratorServiceMYOBHuxleyApplicationServicesContainerAPIICardContainerService.MYOB.Huxley.ApplicationServices.Container.API.ICardContainerService.GetContainerObjectByType(IEnumerable`1 objectSetVersions, CardType cardType, Int32 id) +0x54
   at Huxley.UI.Model!0x06004145!MYOB.Huxley.UI.Model.Context.CardContext.<>c__DisplayClass7_0.<GetContainerObjectByType>b__0() +0x0
   at Huxley.UI.Model!0x06003ba0!MYOB.Huxley.UI.Model.Context.Base.UIContextContainer`2.InvokeContainerGet(Func`1 getFunction, Boolean force) +0x60
   at Huxley.UI.Model!0x060038f6!MYOB.Huxley.UI.Model.Context.CardContext.GetContainerObjectByType(CardType cardType, Int32 id) +0x34
   at Huxley.UI.Controllers!0x060022a5!MYOB.Huxley.UI.Controllers.Cards.CardDetailController.GetDataObject() +0x0
   at Huxley.UI.Controllers!0x06001024!MYOB.Huxley.UI.Controllers.Base.BaseControllerBusinessObject`5.get_DataRecord() +0x33
   at Huxley.UI.Forms!0x060015e9!MYOB.Huxley.UI.Forms.Cards.DetailContainers.CardDetail.SetupContainer() +0x63
   at Huxley.UI.Forms!0x0600350b!MYOB.Huxley.UI.Forms.BaseForms.BaseViewContainer.InitializeContainer(IUIViewPresenter uiPresenter, IController parentController, IUIContext context, EntityInfo eInfo) +0x1e9
   at Huxley.UI.Forms!0x0600356b!MYOB.Huxley.UI.Forms.BaseForms.BaseViewContainer.DynamicContainerLoad(String resourceId, String name, IController controller, IUIContext context, EntityInfo eInfo, Boolean visible) +0x259
   at Huxley.UI.Forms!0x06003567!MYOB.Huxley.UI.Forms.BaseForms.BaseViewContainer.DynamicContainerLoad(String resourceId, IUIContext context, EntityInfo eInfo) +0xa
   at Huxley.UI.Forms!0x0600318f!MYOB.Huxley.UI.Forms.BaseForms.BaseViewForm.InitializeForm(UIViewType ViewType, IUIViewPresenter uiViewPresenter, String containerResourceID, IUICompanyFile companyFile, EntityInfo eInfo, Boolean showAsModal, BeginNotificationRefreshMethod refreshMethod) +0x122
   at Huxley.UI.Framework!0x060000f6!MYOB.Huxley.UI.Framework.Presenter.UIViewFactory.GetForm(UIViewType viewType, EntityInfo eInfo, IUIViewPresenter presenter, Boolean showAsModal, BeginNotificationRefreshMethod refreshMethod) +0x88
   at Huxley.UI.Framework!0x060000f5!MYOB.Huxley.UI.Framework.Presenter.UIViewFactory.Show(IUIViewPresenter presenter, UIViewType viewType, Boolean showDialog, EntityInfo eInfo, IUIContext context, Boolean visible, BeginNotificationRefreshMethod refreshMethod) +0xa1
   at Huxley.UI.Framework!0x06000115!MYOB.Huxley.UI.Framework.Presenter.UIViewPresenter.ShowUIView(UIViewType uiViewType, EntityInfo entityInfo, BeginNotificationRefreshMethod refreshMethod) +0x4a
==========
MODULE: Huxley.Service.Gateway => Huxley.Service.Gateway, Version=2025.2.1.9, Culture=neutral, PublicKeyToken=947f70fecdd4159f; G:3c53b2f50b1d4c78b8f6cb9525025446; A:1
MODULE: Huxley.Service.Proxy => Huxley.Service.Proxy, Version=2025.2.1.9, Culture=neutral, PublicKeyToken=947f70fecdd4159f; G:a9c264a5c6f8454085ea9352694e3e4e; A:1
MODULE: Huxley.UI.Controllers => Huxley.UI.Controllers, Version=2025.2.1.9, Culture=neutral, PublicKeyToken=947f70fecdd4159f; G:e7cd938477b64503b6293f3a1ecb49ab; A:1
MODULE: Huxley.UI.Decorators => Huxley.UI.Decorators, Version=2025.2.1.9, Culture=neutral, PublicKeyToken=947f70fecdd4159f; G:1eb3b805b45549dd95d3ad26d8770309; A:1
MODULE: Huxley.UI.Forms => Huxley.UI.Forms, Version=2025.2.1.9, Culture=neutral, PublicKeyToken=947f70fecdd4159f; G:dcb0ff610ca64aa9ace654ae99362cf8; A:1
MODULE: Huxley.UI.Framework => Huxley.UI.Framework, Version=2025.2.1.9, Culture=neutral, PublicKeyToken=947f70fecdd4159f; G:b0f61048c7b64640b72cc4c3c303361e; A:1
MODULE: Huxley.UI.Model => Huxley.UI.Model, Version=2025.2.1.9, Culture=neutral, PublicKeyToken=947f70fecdd4159f; G:93beba2acd7847f78aac3458ef4be7c6; A:1
MODULE: mscorlib => mscorlib, Version=4.0.0.0, Culture=neutral, PublicKeyToken=b77a5c561934e089; G:ccdb63dc570746fe9fcd93af4577daf0; A:2

----------------------------------------

 

 

  • Hi imperial,

    We have an online script that can be arranged on the backend to fix this issue. Please reach out to our support team directly for assistance. You can contact them through Live Chat via our virtual assistant at MOCA or by submitting a support case via  http://myaccount.myob.com/.



    Regards,
    Earl

2 Replies

  • Earl_HD's avatar
    Earl_HD
    MYOB Moderator
    2 months ago

    Hi imperial,

    We have an online script that can be arranged on the backend to fix this issue. Please reach out to our support team directly for assistance. You can contact them through Live Chat via our virtual assistant at MOCA or by submitting a support case via  http://myaccount.myob.com/.



    Regards,
    Earl

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