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goldcoastmrc's avatar
goldcoastmrc
3 years ago
Solved

Unable to save pdf template

Hi there

 

I'm trying to upload our club's new logo to our custome report template, and whenever I do it thinks about it then says "failed to create style template".  I've tried this on a few occasions and it keeps on saying that.  Can you help me with this please?  The logo I'm trying to change it to is attached.

 

Kind regards

 

Kevin Maher

  • Sean_DC's avatar
    Sean_DC
    2 years ago

    Hi goldcoastmrc 

     

    Thank you for posting and welcome to the MYOB Community Forum.

     

    In uploading a logo in PDF style templates, it’s recommended that any graphic you upload is:

     

    • a JPEG, JPG, or PNG, and
    • less than 10MB in size.

    Kindly check if your file matches the above requirements.

     

     

    Please feel free to post again. I'm happy to assist further.

     

    If my response has answered your enquiry please click "Accept as Solution" to assist other users in finding this information.

     

3 Replies

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  • Sean_DC's avatar
    Sean_DC
    Former Staff
    2 years ago

    Hi goldcoastmrc 

     

    Thank you for posting and welcome to the MYOB Community Forum.

     

    In uploading a logo in PDF style templates, it’s recommended that any graphic you upload is:

     

    • a JPEG, JPG, or PNG, and
    • less than 10MB in size.

    Kindly check if your file matches the above requirements.

     

     

    Please feel free to post again. I'm happy to assist further.

     

    If my response has answered your enquiry please click "Accept as Solution" to assist other users in finding this information.

     

  • goldcoastmrc's avatar
    goldcoastmrc
    2 years ago

    Thanks - I don't know why it wasn't liking our logo that we got from the printers as I'm sure it did meet that criteria, but in any case I took a screenshot off our website and that's fixed it.

     

    Kevin

  • Sean_DC's avatar
    Sean_DC
    Former Staff
    2 years ago

    Hi goldcoastmrc 

     

    It's great to know that it's now fixed. Thank you for sharing what you've done to resolve it. This can be helpful when others experience the same error as well. 

     

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