Forum Discussion

BrookeA's avatar
BrookeA
User
2 months ago
Solved

Header Account with Account Balance but No Detailed Accounts

Hi,  I have found an expense account that appears to be Header Account which it has no detailed accounts underneath it, but it somehow shows a credit balance of - $31,904.60.   Photo below.  All the...
  • Genreve_S's avatar
    Genreve_S
    2 months ago

    Hi BrookeA, 

     

    Thanks for posting your concern in the forum. 

     

    I see that you're having an issue with the opening balance in your file. We've tried to resolve this by refreshing the account values on our end. If the problem still exists, please follow these additional steps:

    1. Make a backup of your file. 
    2. Click the arrow next to the header account.
    3. Change the Header account to a Detail account.
    4. Under the Details tab change the Tax Code to N-T
    5. Click OK
    6. Click the arrow next to the header account.
    7. Change the Detail Account to a Header account.
    8. Select the first account that should be under the header account and click Down.
    9. Using the Down button move all other accounts that should be under the header account.

    If these steps don't resolve the issue, please visit myob.com/support or myaccount.myob.com to access MOCA, our virtual assistant. MOCA can provide immediate help and if needed, you'll be transferred to our live chat team.

     

    Let us know if you require any other assistance.

     

    If my response has answered your inquiry, please click "Accept as Solution" to assist other users find this information.

     

    Thanks,
    Genreve

Genreve_S's avatar
Genreve_S
MYOB Moderator

Hi BrookeA, 

 

Thanks for posting your concern in the forum. 

 

I see that you're having an issue with the opening balance in your file. We've tried to resolve this by refreshing the account values on our end. If the problem still exists, please follow these additional steps:

  1. Make a backup of your file. 
  2. Click the arrow next to the header account.
  3. Change the Header account to a Detail account.
  4. Under the Details tab change the Tax Code to N-T
  5. Click OK
  6. Click the arrow next to the header account.
  7. Change the Detail Account to a Header account.
  8. Select the first account that should be under the header account and click Down.
  9. Using the Down button move all other accounts that should be under the header account.

If these steps don't resolve the issue, please visit myob.com/support or myaccount.myob.com to access MOCA, our virtual assistant. MOCA can provide immediate help and if needed, you'll be transferred to our live chat team.

 

Let us know if you require any other assistance.

 

If my response has answered your inquiry, please click "Accept as Solution" to assist other users find this information.

 

Thanks,
Genreve

BrookeA's avatar
BrookeA
User
2 months ago

Thanks Genreve_S, 

I followed your advice and did steps 1-5 and this seemed to fix the issue and the balance of the detail account went back to Zero.  I suspect this was either an old detailed account that had accidentally been made a header account or was an old header account that no longer had any detailed accounts.  Once I made it a detailed account, I was able to delete the account as it had no history. 

Thanks,

Brooke