Account cannot be duplicated. Please select a different Account

Hi WYCTreasurer, 

Welcome to the Community Forum. 

I understand that you need to link your ledger account to your new bank feeds. This error message generally appears if you already used that ledger account to upload QIF files (bank statements). I recommend going to the 'Bank Transaction > Import Statement' window and deleting the QIF file/files connected to the ledger account. If the issue persists after following this or if you encounter any error messages, let us know, and we'll help with this concern further.

If my response has answered your inquiry, please click "Accept as Solution" to assist other users find this information.

Thanks,
Genreve

URGENT: I have the same issue and deleting QIF statements is not working - I keep getting an error message and refreshing does not help. I cannot allocate the new bank feed to the main cheque account even though the old bank feed has been cancelled. I get the error message: Account cannot be duplicated. Please select a different Account. 

Please help urgently as BAS is due! Cannot find a way to message support directly.

Thank you