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Brickmatch's avatar
Brickmatch
Cover User
2 years ago

Hello is anyone there

I have used MYOB for more than 25 years.  What is going on?  The customer service no longer exists.  Once upon a time you could call 24/7 and still get someone who's first language was english.  What are we paying for?  It's a shame that I cant bill MYOB for the hours I sit waiting to talk to someone and then get put through to numerous other departments that cant help me either.  I have tried calling MYOB 8 times today and MYOB keeps hanging up on me.  Get yourselves sorted, this is out of control.  Customers must be leaving MYOB in droves.  

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  • Tracey_H's avatar
    Tracey_H
    Former Staff
    2 years ago

    Hi Brickmatch 

     

    I'm sorry to hear you've had that experience. If you wish to provide feedback on the support you have received you can do so via the Feedback & Complaints channel on the Contact us page on our website.

     

    If you still need assistance please provide details of your issue and I'll be happy to help.

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