MYOB desktop version
I've just been advised that as a loyal user and recommender of MYOB since the 1990's, because my serial number is a "professional partner" serial number it will be cancelled and my client's data fil...
Forum Discussion
Hi mistyben and Liz_A
Thank you for your patience while I have been trying to further clarify these changes
I can confirm the following:
- The CAP and Bookkeeper program will soon be discontinued. There has been no set end date for this yet so there is no immediate decision you need to make about your files. Our teams are contacting you in advance of the change to help with the options available to you.
- Once these programs are discontinued, accessing these files, specifically from the CAP and Bookkeeper programs would render the data as read only
- HOWEVER – as these are ultimately AccountRight V19 files, if you have a version of AccountRight V19 downloaded on your computer, you will be able to restore backups of files from your CAP or Bookeepers reference software into V19 and continue to confirm and use these in an offline capacity
- The deal you are being offered to move into the new partner software will still be an option to you, and if you were to take this offer, you can still use your files in an offline capacity in the new asset, but there would be an ongoing subscription cost per file
Ultimately it was correct that you could still use your files offline (If you have v19 software available) but they would also go to read only (if you do nothing and try to use them in the CAP or Bookkeepers reference software after the date that they are decommissioned)
Sorry once again for any confusion caused through the communication of these changes.
I hope that the above is helpful.
Hi Mike
I still find this totally confusing.
From my last monthly invoice (which you can reference 1-88801013022)
01. MYOB Client Subscription Charges $76.00
As for new partner software I already have the STP compliant version online
This has a different serial number from V19 and is used to enter payroll data only for my clients, and for which I'm also charged a monthly fee
02. MYOB Partner Additional Files $479.40
MYOB V7 (circa 2003) to AccountRight V19 has always been on my desktop and the data files have never been put online.
So, as there is no need for me to restore backups once CAP and Bookkeeper assets are discontinued, please confirm that I will always be able to use my V19 data files offline and they will not become "read only".
Hi gavin12345 and mistyben, thanks for collaborating with me to clarify this.
I'm sorry for the assumption that the 'CAP and Bookkeeper' asset was generally known to the partner community - this is my mistake.
Gavin has nailed it with this summary though
"the CAP issued software (or asset) will no longer confirm, however the generally issued v19 'asset' will confirm."
I confirm that this is the case :)Hi mistyben,
The CAP asset stands for 'Client Accounting Practice' software
For yourself, the SN ending in 6920 is our 'MYOB Bookkeepers reference software'
These are both available only to our SME Partners who are either Accountants or Bookkeepers.
The V19 asset/software was available to any MYOB customer whether they were a Partner or a business owner.
Whereas the CAP and Bookkeeper assets were only available to Partners.
Hi Mike
once again - with all due respect - when I check back on all the different partner managers I've had in my time and the different answers and advice I've been given, surely you can give me a simple YES or NO to my question
Hi mistyben, in fairness, I feel that I have tried to give an explanation in simple terms twice now.
I can say that MYOB is not, as a blanket rule, making desktop files read only - this is important for all customers who may read our conversation to understand.
But MYOB is discontinuing the CAP and Bookkeeper assets, so if you do not move your files from these assets, they will become read only. This is a consequence of discontinuing the assets, and not a decision regarding the access of 'desktop' files.
Therefore you would need to import your files into a V19 asset in order to continue using them, OR you can upgrade into the new partner asset.
Your partner manager is best equipped to have this conversation with you and answer any question you have.Hi MikeG1
While these terms might be clear to you, they are not to the average reader. What exactly do you mean by a CAP or Bookkeeper 'Asset'. What exactly do you mean by 'import your files into a V19 asset'?
I have a reasonable knowledge of the MYOB software. Are you saying that the software a CAP user uses is different to the v19 software? So if mistyben can open a company file in say MYOB Plus v19.16 from the downloads page, then she is using a v19 asset and will not have any issue confirming the files going forward?
Regards
Gavin
Thanks Gavin
You've addressed my confusion completely - but why do I have to open MYOB Plus v19.16 from the downloads page - when the program has always been on my laptop and the data files have never been uploaded
Hi mistyben
This is what I was hoping MikeG1 could clarify. It is possible that the software that comes on a CAP disc is different in terms of confirmation to the software avaliable to regular users (from downloads page). If this is the case, then this could explain what MikeG1 means - the CAP issued software (or asset) will no longer confirm, however the generally issued v19 'asset' will confirm.
Wait for response by MikeG1
Regards
Gavin
Hi Mike
thanks for getting back to me and gavin12345
Apologies for seeming dense, but would you please explain the difference between 'CAP and Bookkeeper' asset
and generally issued v19 'asset' and to which does my serial number ending in 6920 apply
Also please advise what does CAP actually stand for
