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Colin_Thom's avatar
Colin_Thom
Contributing Cover User
3 years ago
Solved

Unable to lodge BAS online - "we can't get in touch with the ATO right now"

Hi, I am unable to lodge my BAS online. It was working fine the previous months. I keeping getting the message "We can't get in touch with the ATO right now, so we haven't created any new activity statements for you. This may also affect your ability to edit or lodge forms. Please try again later." Is BAS Online down??

  • Colin_Thom's avatar
    Colin_Thom
    3 years ago

    Hi, the Online BAS screen has now retrieved the monthly activity statement from the ATO and I have sucessfully lodged it. So its all good now. Thanks.

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    • Komal_S's avatar
      Komal_S
      MYOB Moderator
      3 years ago

      Hi Colin_Thom 

       

      This can happen if there are issues connecting to the ATO, in order to resolve it, please reload the activity statement by following the steps given below and let me know how you go on:

       

      1. Check the date the data was last updated.
      2. Click Update from ledger.
      3. Confirm the date has updated.
      4. Continue to lodge the return.

      • Colin_Thom's avatar
        Colin_Thom
        Contributing Cover User
        3 years ago

        Hi, the Online BAS screen has now retrieved the monthly activity statement from the ATO and I have sucessfully lodged it. So its all good now. Thanks.

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