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Bank Feeds are not updating

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em301
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Bank Feeds are not updating

Bank feeds have stopped updating since 29/04/23 - is anyone else experiencing this problem and/or know how to fix?

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MMAU
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Re: Bank Feeds are not updating

Us as well. Judging by these forums, appears to be a system wide issue with bank feeds. Hopefully a fix soon from MYOB. 6 x days last sync with bank feeds for us. 

Isaiah_C
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Re: Bank Feeds are not updating

Hi @em301 

 

Thank you for the post. We are aware that some users have been unable to see their bank feed transactions. This has now been resolved and you should be able to see those transactions now.

 

Please let me know if you need further help.

 

Kind regards,

Sai

 

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MMAU
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Re: Bank Feeds are not updating

All working now. 

CFOSW
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Re: Bank Feeds are not updating

Hi All,

 

I still have a month long gap in my clients MYOB feeds.

 

How do i go about fixing this?

KimPreston
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Re: Bank Feeds are not updating

I still have missing deposit transactions in my bank feed, so I can't allocate the funds to their invoices and they will get overdue statements.  This is only for the dates between 27/05/23 and 1/06/23.  Can you pleas help?

Tricia4
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Re: Bank Feeds are not updating

Our bank feeds are missing between 16/2/23-2/4/23.  What can I do to get them?

Hannah_V
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Re: Bank Feeds are not updating

Hi, @Tricia4. Thank you for notifying us about this inconvenience and we're sorry to hear that.

 

To further assist you, can you please send me a private message with the following information:

  • Serial Number
  • First and Last Name
  • Company Name

 

Regards,

Hannah

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HMoore
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Re: Bank Feeds are not updating

Hi, we have a whole month of ANZ bank feeds missing for a client.  Can you assist?

Celia_B
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Re: Bank Feeds are not updating

Hi @HMoore

 

Thank you for your post and welcome to the Community Forum.

 

I am sorry for that experience. To further assist you with this, can you please provide me more details on your account so I can investigate on this?

 

Can you send me a Private Message with more details on your account?

 

  • Serial Number
  • Business Name
  • First and last name
  • Email Address
  • The last 4 digit of your bank account. 

Note that sensitive information cannot be posted in the Forum. 

 

I'm waiting for your reply.

 

Thanks, 

Cel

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