Bank Feeds are not updating

[em301]

Bank feeds have stopped updating since 29/04/23 - is anyone else experiencing this problem and/or know how to fix?

[MMAU]

Us as well. Judging by these forums, appears to be a system wide issue with bank feeds. Hopefully a fix soon from MYOB. 6 x days last sync with bank feeds for us. 

[Isaiah_C]

Hi @em301 

Thank you for the post. We are aware that some users have been unable to see their bank feed transactions. This has now been resolved and you should be able to see those transactions now.

Please let me know if you need further help.

Kind regards,

Sai

[MMAU]

All working now. 

[CFOSW]

Hi All,

I still have a month long gap in my clients MYOB feeds.

How do i go about fixing this?

[KimPreston]

I still have missing deposit transactions in my bank feed, so I can't allocate the funds to their invoices and they will get overdue statements.  This is only for the dates between 27/05/23 and 1/06/23.  Can you pleas help?

[Tricia4]

Our bank feeds are missing between 16/2/23-2/4/23.  What can I do to get them?

[Hannah_V]

Hi, @Tricia4. Thank you for notifying us about this inconvenience and we're sorry to hear that.

To further assist you, can you please send me a private message with the following information:

• Serial Number
• First and Last Name
• Company Name

Regards,

Hannah

[HMoore]

Hi, we have a whole month of ANZ bank feeds missing for a client.  Can you assist?

[Celia_B]

Hi @HMoore, 

Thank you for your post and welcome to the Community Forum.

I am sorry for that experience. To further assist you with this, can you please provide me more details on your account so I can investigate on this?

Can you send me a Private Message with more details on your account?

• Serial Number
• Business Name
• First and last name
• Email Address
• The last 4 digit of your bank account. 

Note that sensitive information cannot be posted in the Forum. 

I'm waiting for your reply.

Thanks, 

Cel