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misherwood59's avatar
misherwood59
Contributing User
28 days ago

Bank Feeds

One of my  clients bank feeds stopped on 07 february 2024 and I cannot find a reason for it.  How do I get this fixed and who do i ring to get it sorted  out?

 

thanks for any help I can get.

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  • Genreve_S's avatar
    Genreve_S
    MYOB Moderator
    28 days ago

    Hi misherwood59, 

     

    Thank you for reaching out to us in the forum.

     

    We understand that you're experiencing some issues with the bank feeds in your client's system. With the current information provided, it's hard to draw a conclusion of the cause of the issue. To help us better understand and resolve this, could you please provide us with the following details about the file in question via private message?

    • Serial number.
    • Full name and email address.
    • Company name.
    • Company File ID. 
    • The last 4 digits of the bank. 
    • Any other relevant screenshots/information.

    Your cooperation is greatly appreciated and will help us expedite the resolution process. We look forward to hearing from you soon.

     

    Thanks,
    Genreve