New CBA bank feed not working

Accounts12341 · March

I requested two new CBA bank feeds on the 18th of Feb. One in an exisiting MYOB data file (which came through on the 19th of Feb) and the second one is in a new data file which is still not showing under bank feeds.

Both accounts say 'Status Connected' in NetBank. I have linked the account under bank feeds. I have checked the status but still nothing.

I called the MYOB 1300 number. It took me 45 mins for my call to be answered, then I was on hold on and off for over an hour before I was cut off so I thought I'd try here instead!

Any trouble shooting I can do? Or is it a glitch?

Thanks in advance

Genreve_S · March

Hi @Accounts12341,

Thanks for your patience. I apologize for the delayed response.

Based on the information you've provided so far, we're unable to identify the cause of your bank feeds issue. To investigate possible causes, I will be sending you a private message to collect more information.

In the meantime, don't hesitate to start a new thread if you require any other assistance.

Thanks,
Genreve