Forum Discussion

RJRFT's avatar
RJRFT
Contributing User
2 years ago

Constantly Crashing!

I have (unfortunately) been forced to upgrade to AccountRight Premier AU (current version 2023.2.0) and it is CONSTANTLY CRASHING. Monday - 27 times. Yesterday 29 times. Today so far about 9. It would be a LOT more except that I am not always using it - some work is away from MYOB (thank goodness!) When I am using it it can crash literally several times per minute.

I send in the error reports every time but NOTHING HAPPENS.

I get no feedback, no help or suggestions...

Doesn't anyone actually monitor the error reports? Wouldn't you get an alert if a customer's file is crashing repeatedly and frequently??

I've restarted the program, and the computer a number of times.

What is the solution for this?? It is driving me NUTS!!

5 Replies

Sort By
Replies have been turned off for this discussion
  • gavin12345's avatar
    gavin12345
    Ultimate User
    2 years ago

    Hi RJRFT 

     

    Crash reports are send to MYOB developers anonymously, so don't expect a reply. It these are monitored at all, it is only to detect new issues for example after an update. You need to contact MYOB directly if you need support to resolve the issue. Next time it crashes, click the View Error Details button in lower left corner and copy and paste or attach as a text file to this post. That error report will give a moderator or a forum reader a clue and may be able to point you in the right direction for how to identify and fix.

     

    A common issues, esp if crashing frequently is something like a missing account link on a tax code. v19 allows you to have tax codes without linking accounts to it, AR2023 does not. If there is no linked account it will crash, and the crash report will give some clue about the cause.

     

    Regards

    Gavin

    • RJRFT's avatar
      RJRFT
      Contributing User
      2 years ago

      Here is the first error report today:

      (I am the only person who uses the file)

       

      AccountRight Application Error Report
      =====================================
      Application Version: 2023.2.24.7960
      Application File Version: 2023.2.24.7960
      Incident Id: a0820c40-ec43-47d7-a674-b05aa9d7df33
      Time: Thursday, 23 March 2023 9:53:03 AM

      Code:
      System.Data.SqlServerCe.SqlCeException


      Message:
      There is a file sharing violation. A different process might be using the file. [ MaskedFilePath.myox ]


      Stack Trace
      ----------------------------------------
      1 : System.Data.SqlServerCe.SqlCeException
      ----------------------------------------
      System.Data.SqlServerCe.SqlCeException: There is a file sharing violation. A different process might be using the file. [ MaskedFilePath.myox ]
      at System.Data.SqlServerCe!0x0600017b!System.Data.SqlServerCe.SqlCeConnection.Open(Boolean silent) +0x4ad
      at System.Data.SqlServerCe!0x0600017a!System.Data.SqlServerCe.SqlCeConnection.Open() +0x18
      at Huxley.Core!0x0600001a!MYOB.Huxley.BusinessLayer.Framework.Utilities.HuxleyTransactionScope..ctor(ISAPIConnection connection, TransactionScopeOption option, TimeSpan transactionTimeout) +0xbe
      at Huxley.Core!0x06000018!MYOB.Huxley.BusinessLayer.Framework.Utilities.HuxleyTransactionScope..ctor(ISAPIConnection connection) +0x0
      at Huxley.ApplicationServices!0x0600027a!MYOB.Huxley.ApplicationServices.Core.ObjectContainerProcessServiceBase`2.ProcessContainer(TContainerInterface container, IEnumerable`1& results) +0x0
      at Huxley.ApplicationServices!0x06001841!MYOB.Huxley.ApplicationServices.Container.SaleContainerService.ProcessContainer(ISaleContainer container, IEnumerable`1& results, Int32& savedSaleId, Guid& savedSaleUId, Int32& savedCardId, String& savedEventId) +0x0
      at Huxley.UI.Decorators!0x06002f14!MYOB.Huxley.UI.Decorators.Services.DecoratorServiceMYOBHuxleyApplicationServicesContainerAPIISaleContainerService.MYOB.Huxley.ApplicationServices.Container.API.ISaleContainerService.ProcessContainer(ISaleContainer container, IEnumerable`1& results, Int32& savedSaleId, Guid& savedSaleUId, Int32& savedCardId, String& savedEventId) +0x60
      at Huxley.UI.Model!0x060039ba!MYOB.Huxley.UI.Model.Context.EnterSaleContext.ProcessContainer(ISaleContainer container, IEnumerable`1& results) +0x0
      at Huxley.UI.Model!0x060039b9!MYOB.Huxley.UI.Model.Context.EnterSaleContext.ExecuteProcessContainerWithValidation(ISaleContainer container, List`1 validationResults) +0x2a
      at Huxley.UI.Model!0x06003aa0!MYOB.Huxley.UI.Model.Context.Base.UIContextProcessContainer`2.InvokeContainerUpdate() +0x3a
      at Huxley.UI.Model!0x06003a9c!MYOB.Huxley.UI.Model.Context.Base.UIContextProcessContainer`2.ProcessContainerObject() +0x12
      at Huxley.UI.Controllers!0x060011af!MYOB.Huxley.UI.Controllers.Base.BaseControllerBusinessObject`5.SaveObjectContainer() +0x19
      at Huxley.UI.Controllers!0x06001196!MYOB.Huxley.UI.Controllers.Base.BaseControllerBusinessObject`5.SaveChanges(IEnumerable`1 entitiesToSave) +0x1a
      at Huxley.UI.Forms!0x06002688!MYOB.Huxley.UI.Forms.BaseForms.BaseViewBusinessObject.SaveChanges(IEnumerable`1 entitiesToSave) +0x52
      at Huxley.UI.Forms!0x06002686!MYOB.Huxley.UI.Forms.BaseForms.BaseViewBusinessObject.SaveChanges(IUIObject objectToSave) +0x10
      at Huxley.UI.Forms!0x06002cfc!MYOB.Huxley.UI.Forms.Sales.EnterSalesBase.OnCustomRight1Clicked(ButtonClickedArgs args) +0x211
      at Huxley.UI.Forms!0x06002dcd!MYOB.Huxley.UI.Forms.Sales.EnterSales.OnCustomRight1Clicked(ButtonClickedArgs args) +0x33
      at Huxley.UI.Forms!0x06002416!MYOB.Huxley.UI.Forms.BaseForms.BaseViewForm.CallButtonClicked(Action`1 execute, ButtonClickedArgs args, String buttonText) +0x12
      at Huxley.UI.Forms!0x06002392!MYOB.Huxley.UI.Forms.BaseForms.BaseViewForm.btnCustom1_Click(Object sender, EventArgs e) +0x30
      at System.Windows.Forms!0x06000e1d!System.Windows.Forms.Control.OnClick(EventArgs e) +0x19
      at DevExpress.XtraEditors.v17.1!0x06000d4f!DevExpress.XtraEditors.BaseButton.OnClick(EventArgs e) +0x2e
      at DevExpress.XtraEditors.v17.1!0x06000d48!DevExpress.XtraEditors.BaseButton.OnMouseUp(MouseEventArgs e) +0x1d
      at System.Windows.Forms!0x06000f04!System.Windows.Forms.Control.WmMouseUp(Message& m, MouseButtons button, Int32 clicks) +0x184
      at System.Windows.Forms!0x06000f14!System.Windows.Forms.Control.WndProc(Message& m) +0x49f
      at DevExpress.Utils.v17.1!0x06002708!DevExpress.Utils.Controls.ControlBase.WndProc(Message& m) +0x2e
      at DevExpress.XtraEditors.v17.1!0x06000256!DevExpress.XtraEditors.BaseControl.WndProc(Message& msg) +0x0
      at System.Windows.Forms!0x0600572a!System.Windows.Forms.Control.ControlNativeWindow.OnMessage(Message& m) +0x0
      at System.Windows.Forms!0x0600572d!System.Windows.Forms.Control.ControlNativeWindow.WndProc(Message& m) +0x8e
      at System.Windows.Forms!0x06002df3!System.Windows.Forms.NativeWindow.Callback(IntPtr hWnd, Int32 msg, IntPtr wparam, IntPtr lparam) +0x25
      ==========
      MODULE: DevExpress.Utils.v17.1 => DevExpress.Utils.v17.1, Version=17.1.7.0, Culture=neutral, PublicKeyToken=b88d1754d700e49a; G:b8c34c059b804930811d5f6d50999b6c; A:1
      MODULE: DevExpress.XtraEditors.v17.1 => DevExpress.XtraEditors.v17.1, Version=17.1.7.0, Culture=neutral, PublicKeyToken=b88d1754d700e49a; G:6df94e55f5bd4444b910d4b2a37076a4; A:1
      MODULE: Huxley.ApplicationServices => Huxley.ApplicationServices, Version=2023.2.24.7960, Culture=neutral, PublicKeyToken=947f70fecdd4159f; G:8de22ee28b394040b5cbc8063bfc2a75; A:1
      MODULE: Huxley.Core => Huxley.Core, Version=2023.2.24.7960, Culture=neutral, PublicKeyToken=947f70fecdd4159f; G:6f36809d3e12487382b559824fbf3edf; A:1
      MODULE: Huxley.UI.Controllers => Huxley.UI.Controllers, Version=2023.2.24.7960, Culture=neutral, PublicKeyToken=947f70fecdd4159f; G:a574d47bc39d43f1a1235d1370a90f52; A:1
      MODULE: Huxley.UI.Decorators => Huxley.UI.Decorators, Version=2023.2.24.7960, Culture=neutral, PublicKeyToken=947f70fecdd4159f; G:a3f9903e018e499991d6085c93c1b2d0; A:1
      MODULE: Huxley.UI.Forms => Huxley.UI.Forms, Version=2023.2.24.7960, Culture=neutral, PublicKeyToken=947f70fecdd4159f; G:2d9e40087ca74d608b80c597c2090163; A:1
      MODULE: Huxley.UI.Model => Huxley.UI.Model, Version=2023.2.24.7960, Culture=neutral, PublicKeyToken=947f70fecdd4159f; G:e7736018ff2a46c7ad7d72fc2eb68ca0; A:1
      MODULE: System.Data.SqlServerCe => System.Data.SqlServerCe, Version=4.0.0.0, Culture=neutral, PublicKeyToken=89845dcd8080cc91; G:3697520d614944b7999b01d18bee41bd; A:1
      MODULE: System.Windows.Forms => System.Windows.Forms, Version=4.0.0.0, Culture=neutral, PublicKeyToken=b77a5c561934e089; G:543c9eec2a3d4078aab81f89e0020776; A:1

      ----------------------------------------

       

       

      • gavin12345's avatar
        gavin12345
        Ultimate User
        2 years ago

        Hi RJRFT 

         

        Suggets you do a search on this error message:

         

        There is a file sharing violation. A different process might be using the file. [ MaskedFilePath.myox ]

         

        From memory MYOB believe this is caused by some other software that is also accessing the MYOB file at the same time. Ensure any software such as antivirus, backup, dropbox syncing etc is disabled while the file is in use, or set to ignore the folder where the MYOB company file is stored. Or change the schedule so this happens after hours when the file is not in use.

         

        Regards

        Gavin