Forum Discussion
Hi KarenP1
Are those entries automatically imported through API from the third-party app or do you manually import them using File>>Import/Export Assistant? If the import is manual, please attach a sample import file here so we can test this further.
If not, the issue would be with the integration between the third-party app and the software, in which case you would have to reach out to the billing system to get this fixed.
Hi Komal
The files are manually imported using the File->Import/Export Asissitant. I've attached an example file.
thanks
Karen
- Komal_S3 years agoMYOB Moderator
Hi KarenP1
We have investigated your import file and there are duplicate records in the import file itself due to which duplicate records are being imported. Please clean the import file and ensure one transaction ID is only entered once and you will be able to import succesfully.
Feel free to post should you have further queries.