New users unable to access Myob AccountRight file

[Deb_W]

Hi

We are trying to use the capture app for a couple of staff in the business who will not have access to the company file other than for capture. I have followed MYOB online instructions and set up a new role that does not have access to data in the file and sent invites. We are currently testing this feature so I've used my personal email address to do so (I am an administrator via my work email). I managed to set up a personal password okay but when logging into the capture app it says No active businesses.  I get an unable to proceed to my.myob when tyring to log into my.myob online, even though I have set a password up.  Looking at my.myob as my work email it shows my personal email as an active user. Could someone help please? Thanks

[Deb_W · Accepted solution]

Actually I've solved this. I needed to make sure my new role was able to access the banking In Tray!

[Earl_HD]

Hi @Deb_W 

Thank you so much for your post. We're glad to know that you have finally fixed your issue, Feel free to post again if you have issues in the future.

Regards,
Earl.