Problems with access

[carolineh]

Hi

I've started an ARLive Plus file just by buying it on the MYOB website.

I went down the Partner route to start with in May, but in spite of setting up two files and ringing her partner manager and support multiple times, we couldn't get access to the files - so gave up on that - another story for another day.

So I just bought it on line like a member of the public at the MYOB Partner's suggestion as she had already spent hours of her time with support - this was after 3 weeks and timelines to 30th June are getting tight

I created the file, bearing in mind I'm the Owner/Administrator etc.  All went well until I logged back in to check on bank feeds and set up STP (Super set up seemed to go OK).

Now I'm told I don't have the right access to set up bank feeds or check on them or set up STP.  

I tried linking and unlinking to my My.MYOB but that didn't help

As the Owner/Administrator, if I don't have access, who does?   I've got 5 days before the new company starts trading and there's no bank feeds and no STP.

I've attached screen shots of the messages I'm getting.

I've done a lot of setup work in this file and I don't want to have to start a new file all over again and this might still happen. That would be the 4th file then we've tried.

Surely there is someone in MYOB support who can see behind the scenes and fix it?   I'm hoping its something very simple.

[Celia_B]

Hi @CarolineH 

Thanks for your post and expressing your concern to us. 

I can definitely look into this for you. You may send us a Private Message with more details on your account. Your serial Number, Business Name, Email Address/associated to your account, and your first and last name so I can assist you further. 

I'm looking forward to hearing from you .

Cheers, 

Cel

[carolineh]

Thank you Celia, I've just messaged you!

[carolineh · Accepted solution]

Hi Celia

I just got someone different early this morning in Support on the phone and reset my access and fixed it.

A glitch somehow in the background of hte program.

It's fixed now.

Thank you for trying to help me!

Regards

Caroline

[Celia_B]

Hi @CarolineH 

I am happy that the issue has been resolved by our phone agent. If you need further assistance in the future, please feel free to post again and we're happy to assist you. 

Cheers, 

Cel