Problems with access

Hi

I've started an ARLive Plus file just by buying it on the MYOB website.

I went down the Partner route to start with in May, but in spite of setting up two files and ringing her partner manager and support multiple times, we couldn't get access to the files - so gave up on that - another story for another day.

So I just bought it on line like a member of the public at the MYOB Partner's suggestion as she had already spent hours of her time with support - this was after 3 weeks and timelines to 30th June are getting tight

I created the file, bearing in mind I'm the Owner/Administrator etc.  All went well until I logged back in to check on bank feeds and set up STP (Super set up seemed to go OK).

Now I'm told I don't have the right access to set up bank feeds or check on them or set up STP.  

I tried linking and unlinking to my My.MYOB but that didn't help

As the Owner/Administrator, if I don't have access, who does?   I've got 5 days before the new company starts trading and there's no bank feeds and no STP.

I've attached screen shots of the messages I'm getting.

I've done a lot of setup work in this file and I don't want to have to start a new file all over again and this might still happen. That would be the 4th file then we've tried.

Surely there is someone in MYOB support who can see behind the scenes and fix it?   I'm hoping its something very simple.