Forum Discussion

carolineh's avatar
carolineh
Trusted Cover User
11 months ago
Solved

Problems with access

Hi   I've started an ARLive Plus file just by buying it on the MYOB website.   I went down the Partner route to start with in May, but in spite of setting up two files and ringing her partner man...
  • carolineh's avatar
    carolineh
    11 months ago

    Hi Celia

     

    I just got someone different early this morning in Support on the phone and reset my access and fixed it.

     

    A glitch somehow in the background of hte program.

     

    It's fixed now.

     

    Thank you for trying to help me!

     

    Regards

    Caroline

Celia_B's avatar
Celia_B
MYOB Moderator

Hi CarolineH 

 

Thanks for your post and expressing your concern to us. 

 

I can definitely look into this for you. You may send us a Private Message with more details on your account. Your serial Number, Business Name, Email Address/associated to your account, and your first and last name so I can assist you further. 

 

I'm looking forward to hearing from you .

 

Cheers, 

Cel

 

 

 

carolineh's avatar
carolineh
Trusted Cover User
11 months ago

Hi Celia

 

I just got someone different early this morning in Support on the phone and reset my access and fixed it.

 

A glitch somehow in the background of hte program.

 

It's fixed now.

 

Thank you for trying to help me!

 

Regards

Caroline

  • Celia_B's avatar
    Celia_B
    MYOB Moderator
    11 months ago

    Hi CarolineH 

     

    I am happy that the issue has been resolved by our phone agent. If you need further assistance in the future, please feel free to post again and we're happy to assist you. 

     

    Cheers, 

    Cel