User

[Lily_SFP]

I had set up a user as Advisor a while ago. Recently, they lost the access (not sure why) but they could not get back into our myob account from their end.

Tried deleting the Advisor access but was not sucessful due to there is an audit trail under this user.

How do I re set the user access? Deactivating and reactivating does not work.  

Have post the issue under an incorrect category so I re-post the problem here. 

Thanks

Lily 

[Shella_A · Accepted solution]

Hi @Lily_SFP,

Thanks for your post. It seems that you're encountering an issue with resetting user access, particularly for an advisor or administrator role. Controlling who can access your company's files and what access they have is vital to keeping your data secure.

For resetting user access, you will need to manage the user access. This helpful article, Manage Users, will help you along the process. You may choose between a browser or desktop, depending on the MYOB product that you're currently using. Please note that to set up or manage user accounts, you need to be signed in to your company file with the Administrator account or be a user who has been assigned the Administrator role.

If the issue still persists, I recommend getting in touch with our online help center, MOCA, for immediate assistance. Please provide them with all the necessary details about the problem for a quicker resolution.

Otherwise, if my response has answered your question, please click on "Accept as Solution" to help other users find this information.

Kind regards,

Shella