ownership

[MattC2]

My bookkeer has retired and she set up my myob account. There are two Owners listed in the profile. I have the email and login to what was my ownership log in however i never set up the authenticator profile on my phone. So now i dont have control of my file. 

I can get into her Owner profile where do i set up the link or QR code request for my other Owner profile?

Matt

[Princess_R · Accepted solution]

Hi @MattC2,

Thank you for your post, and welcome to the Community forum. I hope you find it a great source of information.

My apologies for the late reply. Regarding the two-factor authentication (2FA) setup, if you haven't already set up a 2FA code for your login credentials, I recommend doing so either for your phone or via email authentication. In case your bookkeeper has already set up a 2FA code for your email, I can assist you in resetting the 2FA code, allowing you to set it up again for added security.

Furthermore, here's the following article to set up the 2FA code:

• Getting help with two-factor authentication
• Switching your two-factor authentication device
• Setting up two-factor authentication on a new phone
• Choosing which two-factor authentication method to use

Please feel free to reach out if you require further assistance.

If my response has answered your inquiry, please click "Accept as Solution" to help other users find this information.

Cheers,

Princess