Forum Discussion

SandyWW's avatar
SandyWW
Experienced Cover User
5 years ago
Solved

Bank Feeds

Good Morning   We were advised Bank Feeds were fixed yesterday 5th August - We still are not getting Feeds through from the Heritage Bank
  • Steven_M's avatar
    Steven_M
    5 years ago

    Hi SandyWW 

     

    As MYOB Bank Feeds come directly from the Bank we are reliant on the information coming through and be in working order before we can process those through to clients. In some cases, like this, there is a hiccup in the system, either with the processing of data at our end or the Banks, which ultimately ends up with the end-user affected and impacted. However, as mentioned we are working with the Bank to ensure that we do have those feeds available as soon as possible.

SandyWW's avatar
SandyWW
Experienced Cover User

Still no bank feeds from the Heritage

Steven_M's avatar
Steven_M
Former Staff
5 years ago

Hi SandyWW 

 

Just checking with the team, we have yet to receive the latest transaction file from Heritage Bank. As a result, we are have not been able to provide the latest bank feed transactions to those clients with those feeds. We have requested the latest file and are working with the Bank to ensure that we do have the latest information available to deliver those feeds to clients. However, as it stands we do need that information from the Bank to proceed.

 

Note: This is unrelated to the Unable to Connect messages we did receive recently with bank feeds

  • SandyWW's avatar
    SandyWW
    Experienced Cover User
    5 years ago

    Good Morning

     

    I sitll have no bank fees for Heritage Bank

     

    Can you advise how long before hand - should I prepare myself to do manual entries

    • Steven_M's avatar
      Steven_M
      Former Staff
      5 years ago

      Hi SandyWW 

       

      Based on the information I have on Heritage bank, we have not been able to read the information that has been sent to us by the bank and thus we are still working with that bank to provide the necessary transactions. At this stage, we don't have an estimated timeframe for when those feeds will be available to those clients.

      • SandyWW's avatar
        SandyWW
        Experienced Cover User
        5 years ago

        Steven

         

        Thanks for the response - this is quite frustrating that we cannot get this resolved

         

        Thankfully this is not our main bank and does not have alot of entries.