Dear Haydes thank you so much for the reply.
Unfortunately my company have no information of all the factors mentioned by you, hence there is no way for me to clarify such matter due to the previous accountant is not willing to cooperate with us.
Since we need to gain access on the payroll for FY 2018, may you please advise what should we do now without getting the previous accountant involved?
FYI, I noticed that the MYOB company information reflected the financial year is at 2018, however the payroll financial year end is at 2019, is that might be the reason why that I can't rollback the financial year?
Thanks and regards,
Alpha & Co.