Share your ideas for improving the new AccountRight. Vote on ideas and discuss them with the MYOB product development team.
We appreciate all of your comments, voting and thoughts regarding the credit card surcharge suggestion. We are always working hard to help businesses succeed, and we want to announce a recent change to invoice payments which we hope you're excited about as much as we are!
We’ve just dropped the price for invoice payments to 1.8% + 25c + launched BPAY as a new payment option, offering your customers more ways to pay with credit card, debit card and now BPAY!
We acknowledge our recent updates are not a substitute for adding surcharging functionality, but we hope these improvements will continue to help your businesses succeed and get your invoices paid even faster.
We have completed our research into surcharging, which we’ve posted on our blog here where we’ve identified some key points such as:
• 8 in 10 consumers think paying extra fee’s is unfair
• 1 in 4 consumers will walk away from the purchase
• 74% of small businesses don’t pass on their merchant fee’s
So, even though our research shows that surcharging has an adverse effect on consumer experiences, we recognise how many people have voted on this idea and we are actively exploring how and when this could be developed, as it is a significant piece of work that impacts several development areas.
We understand this has been a lengthy process and we appreciate your patience.