Share your ideas for improving the new AccountRight. Vote on ideas and discuss them with the MYOB product development team.

AccountRight

Online Payments: Credit Card Surcharge

Cover User

13Posts

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13 Posts
Cover User
Australia

I have looked through posts dating back to 2012 and beyond where people have been requesting the ability to have MYOB automatically calculate and (where applicable) add a surcharge for Credit Card payments.

I have the PayDirect device and need to re-issue an invoice to manually add an extra line for a surcharge to the invoice while the customer is with me.

Now that PayDirect Online has been released, a customer has the ability to pay an invoice with their credit card at their leisure, but I end up being charged for it without the customer even being aware. I have phoned customer service and was informed that there is currently no way of automatically adding the surcharge and the system doesn't do it. I am currenlty on the screen to setup PayDirect Online so have not tested it myself. The advice of customer service was to increase my fees to cover the surcharge. Not really fair on people who are not paying by card.

Personally, I would have thought this is something that should have been written into the software prior to releasing the Online component, or should be an option included in the online section that adds the surcharge to the final total prior to the customer paying.

 

"Credit Card Surcharge"

Current Status: Open
Last Changed: May

Hi everyone,

 

Thank you very much again to all of you for your comments and votes on this idea.

 

Your thoughts and feedback are regularly fed back through to the product teams working on Invoice Payments.  This includes surcharging capability as well as some of the pain points mentioned here.

 

We are actively looking at how we can enhance Invoice Payments functionality and are currently working with some of our partners to get more insights into how we should do this. We will also be getting in touch with a number of you on this thread to get your input - so please keep an eye on your inbox/private messages for a message from us.

 

Thank you all again for your patience with this.

 

Cheers,
Suja Pillai

Social Support and Community Manager

205 Comments
Andrea2209
6 Posts
Cover User

Absolutely agree! We have no way of recovering fees if we use PayDirect Online, which would otherwise be an excellent service. I am certain it wouldn't be a big deal for developers to spend a bit of time adding this in...

Contributing Cover User Parker15
14 Posts
Contributing Cover User

Totally agree that this should have been added prior to launching the pay online direct - we are a charity with very limited funding and other than increasing charges to everyone we will be stuck with a cost if someone wants to pay by credit card! :-( Not really good enough MYOB!

Nathaneds
2 Posts
Cover User

I cannot use this service until i can charge the transaction fee to the client for credit card surcharge. Please notify me once this is a possible option. 

Bo
1 Post
Cover User

I agree! This is absolutely necessary for us to use the paydirect online option.

PavelMin
8 Posts
User

I will not use the Pay Direct online until the fees can be automatically added when customers choose to pay that way.

Melzy
1 Post
Cover User

PAY DIRECT ONLINE is  useless.  You should have the option on whether to charge a surcharge or not with Credit card payments.  I will not be using the PAY DIRECT ONLINE service unless it has this option.

serenaovens
1 Post
Cover User

As a not for profit organisation the online credit card feature would make payment pathways a lot easier for us - however the 25c plus 2.2% fee is substantial and not one we could afford - we would only use this feature IF there is the ability to automatically charge the fee to the customer for this service

Monte
1 Post
Cover User

As a boutique cabinet making business, our invoices are larger transactions.  For me to implement this, I will be paying several hundred dollars in fees every time someone pays via credit card.   I won't implement this until I can charge the credit card surcharge to the client.

SWIT
3 Posts
User

Very short-sighted not adding a surcharging feature.

 

I would love to see it auto-calculate. Currently we use an inventory item (most of our sales are on this layout) to manually add the surcharge (after we have calculated it).

 

This will not work if we send it via Paydirect Online.

Trusted Cover User sal2107
39 Posts
Trusted Cover User

Totally agree and I won't be using PayDirect until that's available.