Sales: Change of decimal places on values

on our item invoices - base selling price has more than 2 decimal places used eg $0.007c - which calculates correctly within MYOB but when an item invoice is printed it shows up as $0.01c - on the printed invoice MYOB rounds it up - therefore on the paper invoice it is not a true reflection of the total price.  v19 printed $0.007 on the item invoices (we have been doing so for years!). after speaking with online chat/live assistance, it was finally figured out that 'due to popular demand everything is in 2 decimal places in the new version'.  I would like to say that i dont find it very popular at all :smileysad: - so as i really do require for my invoices to reflect the extra decimal points could you please put it back on the table for consideration to add more decimals places please/most urgently.

On another note - again having just upgraded from  v19 to 2014.2 i found that although you are able to migrate your customised forms across  - the yah was short lived as they dont come across in alignment so after again talking with live assistance was informed basically tough luck  and will have to start from scratch. (this is how i found out the base selling price does not allow for extra decimal places to show up).  as we have a number of entities and therefore a number of forms (invoices, orders etc), and as we have had these forms for many years now - not being able to use these forms and having to customise them all over again is time consuming (especially when i have to to talk to live assistance about it and above), and frustrating.  I know there will always be teething problems with new software, but just wanted to voice my opinion and frustration and hope that a fix is near to hand.  thank you.

Agree with Jen. We have the same issue & require at least 4 decimal places. This should be standard in my opinion, as it has been in all earlier versions. Whiting out invoices is tiresome & shouldn't be necessary.

Yes. We have the same problem. We need at least 3 decimal points. It hasnt been a problem in our previous version.

Thanks

We also come across this problem. It also applies to the printing of pay slips. Our pay rates are calculated to 4 decimal points, but only 2 decimal points are printed on the pay slip. This causes contraversy amoungst staff. Although the calculation is correct is looks otherwise of the pay slip.

Thanks for the info on how this is affecting you, a change to choose how many decimals you can add should also affect your Payslips, if necessary, and correct this for you. The feature was initially set so that on your printed documents only real world currency amounts appeared rather than fractions of cents and I apologise for any inconvenience that this may have caused.

I agree.  I need 4 decimal places on my invoices too.  I believe it should be an option that can be switched off and on as needed.

The Photocopier industry commonly has unit pricing below one cent for copy cost. The industry standard is now below one cent and customer s need to see they were charged x number of pages at their quoted unit price. Printing below 2 decimal places was possible before so this is not a technical limitation or impossibility. We need both and the ability to either switch it off and on, or more easily for MYOB is add an extra field and users need to create a second customise invoice form.

Secondly we also track how many copies we 'sold', so fudging the QTY and unit price (by selling a differnt qty at different price) is not possible either as it disrupts our monitoring of sales volume. Furthermore, having a staff member use a calculator to work out the QTY x Unit cost is not an acceptable solution for an accounting package.

I reccomend MYOB solve this issue quickly and create an additional data field for use on printed forms i.e. IncpriceEXT, where EXT signifies a prined column with extended decimal places. This would solve the issue because users could customer their forms with either the standard two decimal places with rounding  (= IncPrice) or the non-standard four decimal places (=IncPriceEXT)?

Isn't this a simple solution?

I find it extraordinary that this issue still remains since MYOB went live to the cloud.

Accurate invoicing is one of if not the most important thing we need in our software.

Yet we are not getting it & nobody has given us any indication when this will be fixed.

Is anybody listening? It seems not.

Thanks for your feedback woftam, I will ensure your comments are shared with the product development team. As a general point, the team is constantly working on further improvements to the software and prioritise their work according to the impact on clients and the number of clients affected.

All the best,

Jason Hill
Community Manager