Cannot access payrun function
Can anyone help me please... I can log in to MYOB Business and access all functions except for the "Pay runs" function. When I click on payruns it says loading but never loads. This has been like ...
Forum Discussion
Hi gabby2205,
I understand that you're still experiencing issues despite the steps you've taken and the time you've spent on the phone with MYOB support. All your efforts in trying to fix the issue are greatly appreciated. I hear the urgency of this matter as it affects your staff's payment, and I want to assure you that your issue has been noted. I've checked all the support cases linked to your account, and I can confirm that this issue has already been raised with the relevant team. They are currently working on fixing your file so you can access the pay run function. We appreciate your patience and understanding while we work on resolving this issue.
If you've any further questions or need assistance, feel free to let me know.
Cheers,
Princess
I also have had this problem for the past week, and I was told there was no issues that could be seen and told to login from my phone.
I tried this and still can't access my pay runs. For someone else to also have this problem, I believe this is a MYOB issue not a user issue, but still have no solution provided!
Oh that doesn’t sound good at all. It’s been 5 days for me, hours of being on hold and going around in circles with trouble shooting. At the request of myob support I have tried to access the file from various different browsers on different computers (Mac and pc) and iPhone. I have cleared the browsing history on all devices. None of this has changed a thing and has been a complete waste of my time. It is definitely a software issue at the MYOB end, which they have agreed and they assure me I will receive an update today… hmmmm we’ll see
