Accrual Warning flags in payroll, even though staff has enough entitlements

[DEX23]

Hi All,

This one is weird. we have staff set up with Annual leave, Leave Loading and therefore Annual leave accrual in the entitlements. The accrual is ticked to carry over from the previous years. when processing some annual leave this week, i had the warning that there was not enough leave and that the balance would be in the negative.

upon checking the staff entitlements, they had 113.76 hrs in the carry-over column, 11.08, in the year-to-date, and 124.846 hrs in the Totals column.

Why would a warning appear if overall, they have enough hours in entitlements?

i look forward to your thoughts,

Kerry

[Doreen_P]

Hi @DEX23,

Thanks for your post.

For us to further assist you with this, kindly send us a screenshot of the warning message received. This will help us a lot in assisting you efficiently.

We are looking forward to your response.

Best regards,

Doreen

[DEX23]

here you go  

[Doreen_P]

Hi @DEX23,

Thank you for sending the warning message screenshot.

The warning message is being displayed incorrectly and the underlying figures will be correct. If a user proceeds with the pay the employee’s figures will be updated correctly and they will have the correct balance displayed on the pay slip. Reports and the employee's card file will also show the correct figures after the pay has been processed. 

As long as the employee has enough leave to cover the amount of leave being taken, the warning message can be safely ignored. It is only the warning message that is displaying incorrectly.

Feel free to post again anytime if you require further assistance. 
 
If my response has answered your inquiry, please click "Accept as Solution" to assist other users in finding this information.

Best regards,

Doreen

[DEX23]

Hi Doreen,

is it possible to rectify the error in the message? is there an update coming out that may fix the bugs?

Kerry

[Princess_R]

Hi @DEX23,

Thanks for your response. 

Upon further checking for the latest information available on our end, it appears that this is still under investigation by our developers. Rest assured, I've added you as one of the users who have encountered this issue for documentation purposes. This will help our developers in their investigation and resolution processes. Please note that updates and fixes are regularly rolled out, and we will make sure to keep you informed about any progress related to this issue. Your patience and understanding are greatly appreciated.

Feel free to create a new post if you need further help.

Cheers,

Princess

[JulieAC]

Hi @DEX23 @Princess_R @Doreen_P 

I think it actually more sounds like you have also linked the leave loading to reduce the annual leave accrual, meaning you will reduce their hours accrued by 32 and not just 16.

Go to your payroll categories>annual leave pay and make sure in the linked wages category there is ONLY annual leave ticked and there is not annual leave loading ticked as well.

If both are ticked you will have some very unhappy employees.

[Princess_R]

Hi @JulieAC,

Thanks for your post.

Your contribution is highly valued and appreciated. The insights you've shared could potentially assist @DEX23 and others who might be facing similar challenges. Your active involvement is a key factor in strengthening our community and fostering a supportive atmosphere. 

We welcome and encourage you to keep sharing your thoughts and suggestions to aid our community members.

Cheers,

Princess