Forum Discussion

CMylan's avatar
CMylan
Experienced Cover User
3 years ago
Solved

Employee Password reset Teams

One of my employees has had problems with his MYOB account log in ..... He is trying to get his 2FA reset and was told he needed to know what my serail number for MYOB was. When talking to someone fr...
  • Melisa_D's avatar
    Melisa_D
    3 years ago

    Hi CMylan, 

     

    Thank you for your post. If your employee is trying to reset his login password there should be an option for forgot password on the login screen of the app. Does he have this appear for him ? 

     

    If his only trying to reset the 2FA our help article Switching between email and app two-factor authentication has information and instructions on how to do this. 

     

    Please do let me know how they go. 

Melisa_D's avatar
Melisa_D
Former Staff

Hi CMylan, 

 

Thank you for your post. If your employee is trying to reset his login password there should be an option for forgot password on the login screen of the app. Does he have this appear for him ? 

 

If his only trying to reset the 2FA our help article Switching between email and app two-factor authentication has information and instructions on how to do this. 

 

Please do let me know how they go. 

CMylan's avatar
CMylan
Experienced Cover User
3 years ago

Thanks Melisa, 

 

I've passed on the link. Will let you know how it goes. 

 

CMylan