My Activity report does not match what is sent to ATO Payroll

Question

I'm running two MYOB accounts one has one employee not balancing. All reports sent to ATO and I can see they have been accepted but within the payroll report centre its not reading it - how do I fix this.

In the other company file I have three employees not balancing. All files were sent to ATO and I cannot see why they do not balance (they are all short) - this aint so simple :(

Can anyone help

bungy15 · Accepted Answer

swatts11&nbsp;&nbsp;Save a backup of your current file before you do the restore so that you don’t lose data entered for this FY. Once you have finalised you can restore the current backup.&nbsp;Any payroll corrections for EOFY need to be made in the 18/19 FY for the verification report to be correct. If the terminated employees are not showing in the verification report you will need to do $0 pays for them, payment date 30 June.&nbsp;&nbsp;CheersTracey&nbsp;

swatts11 · Answer

The payroll categories are set up correctly.&nbsp; It appears to have stopped adding the pays midway through the year.&nbsp;You say to put a $0 pay through but this is for the EOFY which I have closed off am I able to go back and do it??&nbsp;Why would MYOB stop calculating midway through the year???&nbsp; This is so frustrating.

bungy15 · Answer

Hi&nbsp;swatts11&nbsp;&nbsp;Start by checking that all payroll categories have been set up correctly and assigned the correct ato reporting category. Also check that all taxable payroll categories have not been ticked exempt from PAYG.The Payroll Activity detail report can help narrow down which categories are causing the out of balance.&nbsp;Are you working on EOFY or the current FY?&nbsp;Let me know how you goTracey&nbsp;&nbsp;&nbsp;

swatts11 · Answer

If there was any issue with the set up of the accounts they would have no balance at all.&nbsp; But they do and they just seem to stop calculating all on different dates so there is no link there.&nbsp; Two were terminated employees which I hadn't entered but have now - this was sent to the ATO and I can see that a file has been sent but nothing has been updated.

bungy15 · Answer

Hi&nbsp;swatts11&nbsp;&nbsp;Payroll Categories and ATO Reporting Categories are two different things. When you process a payrun you allocate hours and amounts to payroll categories, this is what is reported in your MYOB reports.The EOFY verification report is the totals of the ATO reporting categories. If a payroll category has not been assigned the correct ato reporting category or has been incorrectly ticked tax exempt it will not be picked up by the verification report. (Since you mentioned terminated employees I’m assuming you are doing EOFY Finalisation)&nbsp;The two reasons for the verification report not balancing are1. Payroll categories set up incorrectly - your MYOB reports and STP reports can be correct while the verification report is incorrect&nbsp;2. An issue where the report is not pulling the correct figures through, which can be fixed by processing $0 pays.&nbsp;CheersTracey&nbsp;

bungy15 · Answer

Hi&nbsp;swatts11&nbsp;&nbsp;You will need to&nbsp;Restore a backup&nbsp;to make changes to a closed payroll year.Then process $0 pays with payment date of 30 June to push the correct amounts through.&nbsp;CheersTracey

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My Activity report does not match what is sent to ATO Payroll

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