Forum Discussion

Karen251's avatar
Karen251
Trusted Cover User
5 years ago
Solved

Payment summaries not e-mailing from MYOb

Hi,   Is anyone else having trouble e-mailing Payment Summaries, I work for a couple of different businesses and have processed Payment Summaries but they are not e-mailing.   Invoices and statemen...
  • DiG1's avatar
    DiG1
    5 years ago

    There is a known issue with sending them out and has been for a few days. The work around is to save as PDF and then attach to email or untick send from AccountRight. No update on when it will be fixed have been issued even though it has been several days since problem was noted.

MyBern's avatar
MyBern
User

Hi Again,

You are luckier than most. Ours have never been sent out. Lost in the Cloud etc. I have photgraphed them (my copies) and posted them off. I just spoke with Myob at length and they suggested I use Outlook which is linked to Account right. WQill gtry tomorrow and see if this is better. They are aware of the problem which has been around for many months I believe.

 

MyBern

Karen251's avatar
Karen251
Trusted Cover User
5 years ago

Nice of them to let us know if they knew that long ago, would have saved a lot of frustration and angst.

 

Hope yours sort themselves too and I hope you don't have too many employees that you have to send to individually.  I did :(