Forum Discussion
Sam_R
2 years agoFormer Staff
Hi Emily_JF97,
Thank you for your post.
Would you by chance have a backup of the file before the payroll year was rolled over?
- Emily_JF972 years agoContributing Cover User
No as it's an online file and I have only just taken over this client unfortunately
- Sam_R2 years agoFormer Staff
Hi Emily_JF97,
Thanks for confirming that.
As the file is online, there are automatic backups taken of the file each week, so we should be able to retrieve a backup from our servers so that you can make this correction.
So that I can start this process, could you please send me the following details via private message:
- Serial number
- Business file name
- Primary contact name + email;
- Your name + email
- Dates of the first pay run entered in the new payroll year
If my response has answered your enquiry please click "Accept as Solution" to assist other users find this information.