Payroll recurring as negative - Urgent

[amazone]

Hi each week when I create payroll, all seems fine & I process it electronically.  Once saved it creates an automated journal for one employee only (out of about 17 employees) and reverses the pay for that one employee.  I cannot work out why, I have checked recurring transactions, I have fixed her tax file number.  She started in 27/9/23 but this automated journal only started occuring in November.  I am totally stumped.  It is making her STP reports incorrect, it is making PAYG incorrect & it is making superannuation incorrect.  It has a huge affect on the my processing please help me with any clues ASAP.

Thank you Tracey

[Earl_HD · Accepted solution]

Hi @amazone,

Thank you so much for your post and my apologies for the late response. I suggest reviewing the Pay Run Activity Detail Report first to identify any processed pay runs with negative wages. If you find such a pay run, please open it and inspect the settings of the pay item associated with the negative amount. It's possible that one of the pay items used by the employee is causing this issue. Additionally, kindly verify the accuracy of the figures in the standard pay section of the employee's card file.

Please do let me know how you go on this.
Regards

Earl

[amazone]

Hello Earl

Thank you for the tips/help.  I found the error not in the pay items or standard pay tab but in the pay details/salary and wages tab of the employee file.  The wrong expense account had been selected.  It should be 6-3002 for wages but it was 1-0100 our business bank account.  This created a CD or credit each pay run.  Fingers crossed pay run this week is okay.

Now I have to work out the journal to correct all the entries since November.

Tracey.

[Earl_HD]

Hi @amazone,

Thank you for sharing how you resolved the issue. If you have any more questions in the future, please feel free to post, and we'll be delighted to assist you.

Regards,
Earl