Forum Discussion
We are also having major problems with YTD finalisation for 4 terminated employees. I have tried everything I can think of including unterminating them in ATO STP reporting and reactivating them in the system (not unterminating them in MYOB just reactivating their cargs. I have checked all payroll categories and their classifications are correct and STP is accepting the $0 update , but these employees are all showing as $0 gtross pay which is incorrect. 3 were pre STP2 and 1 was post STP 2 all other employeees, terminated or otherwise are fine.
Please help as this is getting urgent and we need to roll the Payroll year
I'm not a MYOB expert but this worked for me.
Take out the termination date and note the date for later, make sure all employees who are inactive, active agian and run $0 update. The problem was also made worse for me because I had set us up for STP 2 and changed all the payroll categories to the new correct ones but when time came to finalise, STP2 has reverted back to STP1 with the ATO so all categories in MYOB were incorrect and not sending to the ATO!!!!!
I have 110 employees and 60 payroll categories!! It has taken me all day to troubleshoot all possible fixes but finally it works. Now I have to set up STP2 again!!
MYOB,
Would have been nice, if in your end of year instructions, you told us to check all employee cards are active to start with so that the informatin flows through with the $0 update. Without it terminated employees come through with $0 gross.
Perhaps not prompt us to set up STP2 halfway through a year until we have done EOFY finalisations? and put more people on in your call centres at this time fo year!!!
Not happy Jan