Forum Discussion

HelenHolman's avatar
HelenHolman
Contributing User
5 months ago
Solved

STP reporting during payroll

Kameleon Group Pty Ltd serial number **** **** **** When I process our payroll using the web version of AccountRight there are 2 issues occurring. First issue (this has been occurring for over a year...
  • HelenHolman's avatar
    HelenHolman
    3 months ago

    Hi Earl

    Sorry for the delayed response. I waited until I had an uncomplicated payroll before trying the cloud version of Accountright again.  I have just entered my payroll for this fortnight and am still having exactly the same issues.

    I’ve created the payrun and amended the pays for employees, I click “Next’ and get the error "Checking pay run failed. Try again"

    I did a test for this error a while ago. What I did was run a few different ‘test’ pay runs with only a handful of employees, to see if I could isolate which employee is causing the issue.

    I did not get this error once therefore can only assume there are no issues with STP setup.

     

    When I click ‘Record’ I fill out the ‘Send payroll information to the ATO’ authorisation form.

    I click ‘Submit’ to send the pay run details to the ATO and then get the error:

    "Something went wrong. Please try again or refresh the browser.  Please try again. If the error persists, get in touch with us. Request ID: ebc7158b-7c52-42a0-ae16-b327a19328ca."

     

    Then I click 'Update and Close' and go into the Destop version of MYOB as you suggested and go to Payroll Reporting>Check Payroll Details and there are NO issues detected.

    I receive a message 'Nice one! Your company information and employee details meet ATO requirements."

     

    The Diagnostics Log is attached.

     

    I now have deleted the payrun so I can re-enter it in the desktop version of MYOB, in order to get employees paid today.

     

    Thanks 

    Helen

HelenHolman's avatar
HelenHolman
Contributing User

Hi Earl

Sorry for the delayed response. I waited until I had an uncomplicated payroll before trying the cloud version of Accountright again.  I have just entered my payroll for this fortnight and am still having exactly the same issues.

I’ve created the payrun and amended the pays for employees, I click “Next’ and get the error "Checking pay run failed. Try again"

I did a test for this error a while ago. What I did was run a few different ‘test’ pay runs with only a handful of employees, to see if I could isolate which employee is causing the issue.

I did not get this error once therefore can only assume there are no issues with STP setup.

 

When I click ‘Record’ I fill out the ‘Send payroll information to the ATO’ authorisation form.

I click ‘Submit’ to send the pay run details to the ATO and then get the error:

"Something went wrong. Please try again or refresh the browser.  Please try again. If the error persists, get in touch with us. Request ID: ebc7158b-7c52-42a0-ae16-b327a19328ca."

 

Then I click 'Update and Close' and go into the Destop version of MYOB as you suggested and go to Payroll Reporting>Check Payroll Details and there are NO issues detected.

I receive a message 'Nice one! Your company information and employee details meet ATO requirements."

 

The Diagnostics Log is attached.

 

I now have deleted the payrun so I can re-enter it in the desktop version of MYOB, in order to get employees paid today.

 

Thanks 

Helen

Earl_HD's avatar
Earl_HD
MYOB Moderator
3 months ago

Hi HelenHolman,

Thank you for your comprehensive response, and I appreciate your understanding regarding the delayed reply. Upon reviewing the attached diagnostic log, the recommended solution is to clear your AccountRight cache to prevent encountering this issue in the future. I also want to express gratitude for sharing how you resolved this matter. Clearing the AccountRight Cache

 

Feel free to post again, we're happy to help!
Regards,
Earl

  • HelenHolman's avatar
    HelenHolman
    Contributing User
    3 months ago

    Today's payroll I did in the web version of MYOB.  My process was:

    1. update the employee's hours etc

    2. click 'Next' so it could do the 'checking the STP validations' bit 

    3. click previous and update the next employee's pay record

    4. At the 34th employee's pay record, when I clicked 'Next' to do the 'checking the STP validations' bit, it did not pass

    5.  Unchecked the 34th employee in the payrun.

    6.  Finalised the payrun for the previous 33 employees

    7.  STP reporting went through without errors

    8.  Run reports and upload bank file

    9.  Back to the start - created new payrun for the same dates and proceeded to process for the last 16 employees

     

    Although this is a work around, it's still ridiculous that for some reason when I get to the 34th employee MYOB doesn't like it and I get the STP checking error.

     

    The problem remains and is definitely not resolved.