Absolutely! Here's a recreated version of your message:
Hi there,
I've posted twice about the same issue, but unfortunately, neither solution has resolved it. My main problem occurs after selecting the company file—I'm redirected to an email entry field. Upon entering the email, a script error message pops up, and I'm redirected back to the file selection interface. It seems like there's a snag in the HTTP request or response process. Oddly, no log files are being generated, even after my attempts to check.
I suspect it might be related to the browser's security configuration, but please refrain from suggesting history or cache deletions at this point. This situation has left me utterly frustrated, and I'm struggling to find a resolution.
I'm earnestly requesting the entire Account Right team to assist me in finding an accurate solution.
I've run the necessary script over the company file for you. This should allow you to open those employee cards. But do close down and reopen the company file before attempting that process.
Just on a side note, the error has been linked to the Add Payroll Category button in the Pay Employee window and in particular, the Save changes for future pay runs option. My recommendation to limit this message from occurring is to:
Ensure that you have the latest payroll categories linked to the employees prior to the processing the pays
If you do need to add a category to an employee mid-pay run, add that category but ensure Save changes for future pay runs is unticked. Once that pay has been added, go into that employee's card to add that payroll category.
Let us know how you get on and if you require further assistance with this issue
We appreciate you in bringing this to our attention. I understand your frustration and we understand the urgency of your situation and we apologize for this matter. You mentioned that you received an error message that popped up on your screen when you were trying to log into your account. Please give me the error message so we can help you further.
Meanwhile, I have checked on your account. Could you please try to log back into your account? Let me know how you go with this.
If you still need further assistance, please do not hesitate to contact us again. We are happy to help.
If my response has answered your enquiry, please click "Accept as Solution" to assist other users find this information.
Initially, I suspected the problem might have been related to the Http Request and Response, given the absence of redirection to the next interface. Thanks to the Myob Community, I found a solution within a related thread addressing the same issue. By adding the site https://id.myob.com to my trusted sites in IE11 browser, I successfully bypassed the problem and logged in without encountering the issue. Although I noticed a slight change in the login interface.
Thank you for letting us know. We are glad know that the issue has been resolved. We are now closing this case, and if you need further assistance with this or if you have other questions or concerns, please feel free to contact us again or create a new post.
Cheers,
Cel
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Absolutely! Here's a recreated version of your message:
Hi there,
I've posted twice about the same issue, but unfortunately, neither solution has resolved it. My main problem occurs after selecting the company file—I'm redirected to an email entry field. Upon entering the email, a script error message pops up, and I'm redirected back to the file selection interface. It seems like there's a snag in the HTTP request or response process. Oddly, no log files are being generated, even after my attempts to check.
I suspect it might be related to the browser's security configuration, but please refrain from suggesting history or cache deletions at this point. This situation has left me utterly frustrated, and I'm struggling to find a resolution.
I'm earnestly requesting the entire Account Right team to assist me in finding an accurate solution.
Thank you for your attention.
","body@stringLength":"974","rawBody":"
Absolutely! Here's a recreated version of your message:
Hi there,
I've posted twice about the same issue, but unfortunately, neither solution has resolved it. My main problem occurs after selecting the company file—I'm redirected to an email entry field. Upon entering the email, a script error message pops up, and I'm redirected back to the file selection interface. It seems like there's a snag in the HTTP request or response process. Oddly, no log files are being generated, even after my attempts to check.
I suspect it might be related to the browser's security configuration, but please refrain from suggesting history or cache deletions at this point. This situation has left me utterly frustrated, and I'm struggling to find a resolution.
I'm earnestly requesting the entire Account Right team to assist me in finding an accurate solution.
Thank you for your attention.
","kudosSumWeight":0,"postTime":"2023-12-20T19:25:24.455+11:00","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[{"__typename":"AttachmentEdge","cursor":"MjUuMnwyLjF8b3w1fF9OVl98MQ","node":{"__ref":"Attachment:{\"id\":\"attachment:message851402AttachmentNumber1\",\"url\":\"https://community.myob.com/t5/s/myob/attachments/myob/Accounting_Software_General/106359/1/Screenshot%20from%202023-12-20%2014-09-21.png\"}"}},{"__typename":"AttachmentEdge","cursor":"MjUuMnwyLjF8b3w1fF9OVl98Mg","node":{"__ref":"Attachment:{\"id\":\"attachment:message851402AttachmentNumber2\",\"url\":\"https://community.myob.com/t5/s/myob/attachments/myob/Accounting_Software_General/106359/2/Screenshot%20from%202023-12-20%2014-10-16.png\"}"}}]},"tags":{"__typename":"TagConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:851402_1"},"latestVersion":null,"metrics":{"__typename":"MessageMetrics","views":546},"visibilityScope":"PUBLIC","canonicalUrl":null,"seoTitle":null,"seoDescription":null,"isEscalated":null,"placeholder":false,"originalMessageForPlaceholder":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}},"archivalData":null,"searchSnippet":"Absolutely! Here's a recreated version of your message: Hi there, I've posted twice about the same issue, but unfortunately, neither solution has resolved it. My main problem occurs 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background-size: contain;\n background-position: center;\n}\n.myob-social-links .twitter a:before {\n background: url(\"data:image/svg+xml;charset=utf8,%3Csvg xmlns='http://www.w3.org/2000/svg' viewBox='0 0 24 24'%3E%3Ctitle%3EAsset 6%3C/title%3E%3Cg id='Layer_2' data-name='Layer 2'%3E%3Cg id='Layer_1-2' data-name='Layer 1'%3E%3Cpath d='M12,0A12,12,0,1,0,24,12,12,12,0,0,0,12,0Zm5.33,10c0,.12,0,.23,0,.35A7.75,7.75,0,0,1,5.4,16.92a5.48,5.48,0,0,0,4-1.13A2.73,2.73,0,0,1,6.89,13.9a2.73,2.73,0,0,0,1.23,0,2.73,2.73,0,0,1-2.19-2.67v0a2.73,2.73,0,0,0,1.23.34,2.73,2.73,0,0,1-.84-3.64,7.74,7.74,0,0,0,5.62,2.85,2.76,2.76,0,0,1-.07-.62,2.73,2.73,0,0,1,4.72-1.86,5.49,5.49,0,0,0,1.73-.66c-.2.64-.23.87-.79,1.21a1.46,1.46,0,0,0,1.34,0A5.8,5.8,0,0,1,17.33,10Z' style='fill:%23687480'/%3E%3C/g%3E%3C/g%3E%3C/svg%3E\")\n no-repeat;\n}\n\n.myob-social-links .googleplus a:before {\n background: url(\"data:image/svg+xml;charset=utf8,%3Csvg xmlns='http://www.w3.org/2000/svg' viewBox='0 0 24 24'%3E%3Ctitle%3EAsset 4%3C/title%3E%3Cg id='Layer_2' data-name='Layer 2'%3E%3Cg id='Layer_1-2' data-name='Layer 1'%3E%3Cpath d='M12,0A12,12,0,1,0,24,12,12,12,0,0,0,12,0ZM9,17.5a5.5,5.5,0,1,1,4.1-9.17L11.61,9.67a3.5,3.5,0,1,0,.56,3.84H9v-2h4.47a1,1,0,0,1,1,1.11A5.49,5.49,0,0,1,9,17.5Zm10.5-4v2h-2v-2h-2v-2h2v-2h2v2h2v2Z' style='fill:%23687480'/%3E%3C/g%3E%3C/g%3E%3C/svg%3E\")\n no-repeat;\n}\n\n.myob-social-links .facebook a:before {\n background: url(\"data:image/svg+xml;charset=utf8,%3Csvg xmlns='http://www.w3.org/2000/svg' viewBox='0 0 24 24'%3E%3Ctitle%3EAsset 1%3C/title%3E%3Cg id='Layer_2' data-name='Layer 2'%3E%3Cg id='Layer_1-2' data-name='Layer 1'%3E%3Cpath d='M12,0A12,12,0,1,0,24,12,12,12,0,0,0,12,0Zm3.51,12H13.2v7.2h-3V12H8.4V9.58h1.8V8.29A2.61,2.61,0,0,1,13,5.4h2.6V7.77H13.81a.58.58,0,0,0-.61.66V9.58h2.56Z' style='fill:%23687480'/%3E%3C/g%3E%3C/g%3E%3C/svg%3E\")\n no-repeat;\n}\n\n.myob-social-links .linkedin a:before {\n background: url(\"data:image/svg+xml;charset=utf8,%3Csvg xmlns='http://www.w3.org/2000/svg' viewBox='0 0 24 24'%3E%3Ctitle%3EAsset 5%3C/title%3E%3Cg id='Layer_2' data-name='Layer 2'%3E%3Cg id='Layer_1-2' data-name='Layer 1'%3E%3Cpath d='M12,24A12,12,0,1,0,0,12,12,12,0,0,0,12,24Zm1.82-10.71a1.2,1.2,0,0,0-1.2,1.2v4.2h-3s0-7.2,0-7.8h3v.89A3.72,3.72,0,0,1,15,10.91c1.78,0,3,1.29,3,3.78v4H15v-4.2A1.2,1.2,0,0,0,13.82,13.29ZM6.91,9.69h0A1.47,1.47,0,0,1,5.4,8.2,1.44,1.44,0,0,1,6.93,6.75a1.47,1.47,0,1,1,0,2.94Zm1.51,9h-3v-7.8h3Z' style='fill:%23687480'/%3E%3C/g%3E%3C/g%3E%3C/svg%3E\")\n no-repeat;\n}\n\n.myob-social-links .instagram a:before {\n background: url(\"data:image/svg+xml;base64,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\")\n 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Encountering a script error during login.","moderationData":{"__ref":"ModerationData:moderation_data:851514"},"body":"
We appreciate you in bringing this to our attention. I understand your frustration and we understand the urgency of your situation and we apologize for this matter. You mentioned that you received an error message that popped up on your screen when you were trying to log into your account. Please give me the error message so we can help you further.
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Meanwhile, I have checked on your account. Could you please try to log back into your account? Let me know how you go with this.
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If you still need further assistance, please do not hesitate to contact us again. We are happy to help.
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If my response has answered your enquiry, please click \"Accept as Solution\" to assist other users find this information.
We appreciate you in bringing this to our attention. I understand your frustration and we understand the urgency of your situation and we apologize for this matter. You mentioned that you received an error message that popped up on your screen when you were trying to log into your account. Please give me the error message so we can help you further.
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Meanwhile, I have checked on your account. Could you please try to log back into your account? Let me know how you go with this.
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If you still need further assistance, please do not hesitate to contact us again. We are happy to help.
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If my response has answered your enquiry, please click \"Accept as Solution\" to assist other users find this information.
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Kind Regards,
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Cel
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Initially, I suspected the problem might have been related to the Http Request and Response, given the absence of redirection to the next interface. Thanks to the Myob Community, I found a solution within a related thread addressing the same issue. By adding the site https://id.myob.com to my trusted sites in IE11 browser, I successfully bypassed the problem and logged in without encountering the issue. Although I noticed a slight change in the login interface.
Initially, I suspected the problem might have been related to the Http Request and Response, given the absence of redirection to the next interface. Thanks to the Myob Community, I found a solution within a related thread addressing the same issue. By adding the site https://id.myob.com to my trusted sites in IE11 browser, I successfully bypassed the problem and logged in without encountering the issue. Although I noticed a slight change in the login interface.
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Thank you for letting us know. We are glad know that the issue has been resolved. We are now closing this case, and if you need further assistance with this or if you have other questions or concerns, please feel free to contact us again or create a new post.
Thank you for letting us know. We are glad know that the issue has been resolved. We are now closing this case, and if you need further assistance with this or if you have other questions or concerns, please feel free to contact us again or create a new post.
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Cheers,
\n
Cel
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